Remote
US
$144K–$200K
🤝Customer Success
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Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention.
Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses.
Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more.
Learn more at: getrecharge.com
We’re hiring a Customer Success Manager (Tier 3) to support a growing segment of Recharge merchants who rely on our platform to power critical parts of their eCommerce subscription business. This role is ideal for a CSM who enjoys moving quickly, digging into technical details, and turning customer opportunities into measurable outcomes. You’ll own a book of growth-stage merchants and be accountable for retention, adoption, and long-term success.
Our Team: The Tier 3 Customer Success team sits at the intersection of product expertise, merchant strategy, and commercial outcomes. This team stands out for its technical depth, bias toward action, and close partnership with multiple other departments at Recharge. The work this team does directly impacts Recharge’s ability to retain and grow merchants as they scale—making it critical to our long-term success.
Compensation
Recharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.
Application window anticipated to close: 10/06/2026. If you’re interested in this opportunity, please submit an application as soon as possible.
Interview recording & AI notetakers
To protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email recruiting@getrecharge.com before your interview—we’ll arrange an approved solution.
Benefits at a Glance
Recharge | Instagram | Twitter | Facebook
Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Dental Insurance
Vision Insurance
Wellness Programs
Life Insurance
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Unlimited PTO
Company Shutdown Days
Coworking Allowance
Company Offsites / Retreats
Parental Leave
Not all of them. Most current openings are listed as remote, but at least one Customer Success Manager role is hybrid and based in the Toronto office, with three days a week in the office expected. Check the work model on each posting before you apply.
Recharge does not publish a list of hiring countries. Its careers page names retirement plans for three countries: a 401(k) in the United States, an RRSP in Canada and a Workplace Pension Scheme in the United Kingdom. Check each posting for its location requirements.
The careers page lists plans that cover 100% of medical premiums for individuals and 100% of dental and vision premiums for team members and dependents, 16 weeks of paid parental leave for eligible team members, flexible paid time off plus select company-wide days off each summer, equity packages, and a retirement plan with a company match. Employees also get a monthly remote-life stipend for health and wellness, a coworking space and subscription products, and postings mention a monthly merchant stipend as well.
Yes. Recharge runs team and company retreats and says it values spending time together in person. Past retreat locations include Montreal, San Diego, Vail and Seattle.
Yes, for its remote roles. Recharge's current remote postings include pay ranges for the United States and Canada, so you can see the expected compensation before you apply.
