Remote
US, Canada
🤝Customer Success
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As a Customer Retention Specialist, you're going to be customer-obsessed, proactively outreaching to customers at risk, and driven by results. You naturally spot risks before they turn into churn and take ownership of customer outcomes. You’re comfortable initiating meaningful conversations, handling objections with confidence, and turning at-risk customers into loyal advocates.
You bring a consultative mindset to every interaction — listening first, diagnosing the real issue, and guiding customers toward solutions that reinforce the value of staying with HighLevel. Data signals like HealthScore drops, payment failures, cancellation intent, low product usage, and reactivation opportunities don’t intimidate you; they energize you.
You thrive in fast-paced environments, communicate with clarity and empathy, and are motivated by measurable impact on retention, engagement, and revenue.
What You’ll Be Doing:
Proactive Outreach & Engagement
What You’ll Bring :
Education & Experience :
The salary range for this position is $44000 - $52000 annually.
Equal Employment Opportunity Information
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USD 44,000 - 52,000
Annually
Health Insurance
Vision Insurance
Disability Insurance
Dental Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401(k) / Retirement Plan
401(k) Match
PTO / Vacation
Paid Holidays
Bereavement Leave
Company Offsites / Retreats
Parental Leave
Learning & Development Budget
Conference Attendance
Mentorship Program
Most HighLevel roles are remote, and working from its Dallas or Tampa hubs is an option rather than a requirement. The exception is some Dallas-linked roles, which are posted as hybrid or expect frequent in-office time in Dallas. Check the location notes on the specific posting.
HighLevel's culture page talks about working from anywhere, but its job postings are tied to a specific country rather than open worldwide. Check the country named on the posting before applying.
The careers page lists employer-paid health and vision insurance, short-term disability coverage, a company-matched 401k, and a generous PTO policy that includes paid family leave and holidays. The Life at HighLevel page adds mental health support, educational stipends, mentorship and leadership programs. HighLevel notes that benefits vary by location, and the published list includes US-specific items such as the 401k.
For US roles, generally yes. Most of HighLevel's US job postings state an annual base salary range. Postings for roles based outside the US typically do not include one.
It depends on the role. HighLevel's postings, especially in design, often describe collaborating across US and India time zones. Some India-based roles set fixed shifts that overlap US business hours. Check the posting for any stated working hours.
