Remote
US
$204K–$254K
💻Engineering
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About Altruist
Altruist is transforming the multi-trillion dollar wealth management industry by building an AI platform for wealth professionals. We partner with financial advisors nationwide, empowering them to grow, optimize time and resources, and deliver superior outcomes for their clients.
We're looking for exceptional talent to help us achieve our mission of making financial advice better, more affordable, and accessible to all. If you're passionate about challenging the status quo and want to do the most important work of your life, we'd love to meet you!
But first, our values
Kindness - Kindness doesn’t just equal niceness. We listen to understand. We embrace, and encourage healthy debate and diverse perspectives. We approach conflict openly, honestly, and respectfully.
Brilliance - Humility is the skill we’re most proud of and possessing a growth mindset is always top of mind. We take ownership in everything we touch; regularly using our unique superpowers to reach a common goal as a team. We succeed and fail as one.
Grit - When challenges arise, we stay laser focused on achieving our mission and finding a way forward, even when it’s hard. We are nimble and maintain a sense of urgency, swiftly adapting to change and overcoming obstacles.
The opportunity
We're hiring a Senior Customer Success Engineer to sit at the intersection of AI innovation and customer operations. This isn't a traditional engineering role — it's a mission-critical position dedicated to one thing: making our Customer Success team dramatically more effective through the power of AI. Our mission is to make financial advice more affordable and accessible — and that depends on a Customer Success function that scales through intelligence, not headcount. You'll spend the majority of your time designing and shipping AI agents, automations, and internal tools — with a product manager's instinct for what's worth building and a CX obsession for how it feels to use. That means building intelligent onboarding flows, self-service support experiences, and proactive engagement tools that users interact with every day. This role is for someone who is deeply technical, product-minded, and moves fast in an Agile environment. You think like an engineer, an operator, and a PM all at once — opinionated about tooling, obsessive about customer experience, and pragmatic about the tradeoffs that keep our team lean and our mission within reach.
Important: *This is hybrid role, requiring three days per week in our San Francisco, Culver City, or Dallas office.
Your impact
What you bring
What we bring
Attracting and retaining top-tier talent is a priority. We are proud of the culture we’ve built and are cognizant of the ever-changing professional landscape. Our dynamic offering of perks and benefits are tailored for you to feel your best while doing your best.
Total compensation includes a competitive benefits package, along with equity in the form of Stock Options (ISOs) for eligible roles. For salaried positions, a salary offer will be determined by a number of factors including experience, skill level, internal pay equity, geographic location, and other relevant business considerations. We review all employee pay and compensation programs regularly to ensure fair, equitable, and competitive pay. At Altruist, we are committed to providing fair, equitable, and competitive compensation by leveraging market data to inform our pay bands. Base salaries will be reviewed at regular intervals throughout the year, typically in conjunction with performance review cycles. By evaluating compensation on a regular basis, we are able to reward high performance and ensure all employees have opportunities for growth.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Altruist we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Health Insurance
Dental Insurance
Vision Insurance
Pet Insurance
Fitness Stipend
Disability Insurance
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Financial Planning
PTO / Vacation
Paid Holidays
WFA Allowance (Days/Year)
Parental Leave
Learning & Development Budget
Volunteer Time Off
Free Snacks & Drinks
Mostly no. Altruist is a Structured Hybrid company where employees work from an office three days per week. As of mid-2026, 48 of its 50 open roles were office-based in San Francisco, Los Angeles, or Dallas, with only two US-only remote positions, including some territory-based sales roles.
Job postings list a one-month work-from-anywhere policy, with the exception of a few countries. That means employees on the standard three-days-in-office schedule can spend a month per year working from another location.
Job postings list a 401k with a 4% match and immediate vesting, 16 weeks of paid parental leave after one year of employment, premium healthcare, dental, and vision plans (HMO and PPO), an employee mobility program with an annual learning and development budget, a financial guidance program, and a perks program covering pet insurance, fitness, cell phone plans, and travel discounts.
Hazel is Altruist's recently launched AI assistant for financial advisors, handling note-taking, email drafting, and meeting summaries with Salesforce and Redtail integrations. It is where much of the current hiring is concentrated: more than a dozen open roles, from founding product designer to sales and deployment leads, sit on the Hazel team in San Francisco.
People who want to work in an office most of the week. Its stated values are Kindness, Brilliance, and Grit. If you are looking for a fully remote fintech role, Altruist is unlikely to be the right fit.
