Is Dropbox fully remote, or will I ever need to go to an office?

Remote is the primary way of working, but Dropbox keeps on-demand Studios and workspaces you can use at no cost, and teams typically gather in person for offsites of 2 to 3 days per quarter, with roughly 5 to 10% travel being typical. In-person time is intentional and community-focused rather than a return-to-office requirement.

What does async by default look like day to day?

You work a nonlinear schedule of your own design, anchored by core collaboration hours that overlap across time zones, and written asynchronous communication is preferred over meetings to protect focus time. Dropbox also publishes free 4-week courses on its careers site teaching best practices for thriving in distributed work.

How does Dropbox set pay for remote roles?

Pay is geo-based: salary ranges are published in job postings, segmented into three US zones plus country-level ranges for Canada, Poland, and Mexico. The zip code of your remote work location determines which metropolitan pay range applies.

Which benefits stand out for remote employees?

Highlights include a 401(k) match of dollar for dollar up to $6,000 per calendar year, which Dropbox states in its SEC filings, plus a quarterly perks allowance usable for childcare, wellness, ergonomics, and learning. There is also a cell phone and internet allowance, access to the Peloton Corporate Wellness Program, and paid parental and family leave with adoption and surrogacy support. Dropbox publishes an amount for the 401(k) match only, and says further benefit details are available on request.

Do employees actually like the Virtual First model?

Recent internal surveys on the careers site report that 87% of employees are happy with the current balance of in-person and virtual experiences and 90% feel they have colleagues they can trust. It suits people who value autonomy, strong written communication, and deliberate rather than constant in-person contact.

Customer Success Manager — Japanese & Korean (Remote) at Dropbox

Job Description

Role Description

As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention (NRR).

You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs. Using customer insights, product adoption signals, stakeholder relationships, and demonstrated business value, you will proactively set priorities, address risks, and identify opportunities to strengthen the customer’s long-term partnership with Dropbox.

You will develop strong technical fluency across the Dropbox platform and engage confidently with IT administrators on product capabilities, security, configuration, integrations, governance, and customer workflows. You will help translate customers’ business and technical requirements into practical use cases, recommendations, and actionable insights for internal teams.

You will partner closely with Sales and cross-functional teams to align on account strategy, navigate technical and commercial complexities, mitigate renewal risks, identify appropriate growth opportunities, and deliver successful customer outcomes.

The successful candidate is results-driven, commercially minded, technically savvy, and customer-focused. They are comfortable navigating complex customer organizations, taking ownership of customer strategy, and influencing both technical and business stakeholders. They bring strong Customer Success experience and a demonstrated ability to drive adoption, manage risk, support successful renewals, and deliver measurable retention and growth outcomes in a B2B SaaS environment.

Responsibilities

Build strong relationships across customer organizations, serving as a trusted advisor to executive sponsors, business leaders, technical administrators, and other key stakeholders.
Take ownership of the customer strategy across an assigned portfolio, setting priorities and proactively driving adoption, value realization, stakeholder engagement, retention, and growth.
Develop strong technical fluency across the Dropbox platform and confidently engage with IT administrators on questions involving product capabilities, security, configuration, integrations, governance, and customer workflows.
Understand customers’ technical environments and business requirements, helping translate them into practical use cases, recommendations, and actionable feedback for internal teams.
Lead strategic customer engagements—including product education, use-case development, Success Business Reviews, and value-based renewal discussions—that connect Dropbox capabilities to business outcomes.
Partner closely with Sales and cross-functional teams to develop account strategies, remove technical and commercial blockers, mitigate renewal risks, and identify appropriate expansion opportunities.
Use customer feedback, product usage, business context, and stakeholder engagement to prioritize actions, represent the voice of the customer, and contribute to repeatable playbooks and best practices.

Requirements

4+ years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, Professional Services, or a comparable customer-facing role, with experience driving product adoption and business value, managing ongoing customer relationships, and engaging technical stakeholders.
Business and commercial acumen, with a willingness to develop the skills needed to own assigned customer renewals from 2027, including early renewal planning, commercial discussions, and coordination with Sales and relevant teams to support retention and identify appropriate growth opportunities.
Technical aptitude and product curiosity, with the ability to learn SaaS products, customer environments, configurations, and workflows. Comfortable engaging with IT administrators, investigating unfamiliar technical questions, and translating product capabilities into practical guidance.
Ability to build relationships across customer organizations, from technical administrators to executive stakeholders, and manage a portfolio across Japan and Korea. The initial allocation is expected to be approximately 80% Japan and 20% Korea, with flexibility to adjust based on business and customer needs.
Analytical and problem-solving skills, with the ability to use customer insights, usage data, and business context to assess customer health, identify renewal risks, prioritize actions, and recommend practical solutions.
A proactive self-starter who can ramp up quickly, seek out information, navigate ambiguity, and take ownership of moving customer plans forward without close day-to-day direction. Able to build effective working relationships and collaborate with Sales, Product, Support, Legal, Finance, and other teams.
Bachelor's degree or equivalent practical experience.
Fluent spoken and written Japanese, including business communication.
Business-level Korean and English.
Ability to engage customers in Japanese and Korean and collaborate with global teams in English.
Willingness to travel for customer visits in Japan and Korea, and internationally for company offsites and sales kickoffs.

Preferred Qualifications

Experience owning or contributing to customer renewals and retention, with examples of identifying risk, coordinating mitigation plans, demonstrating customer value, and supporting successful renewal outcomes.
Experience managing strategic customer relationships with multiple stakeholders, complex decision-making processes, and changing business priorities, ideally in Japan or Korea.
Experience developing and presenting executive business reviews that connect product adoption and customer outcomes to business value and continued investment.
Experience working with channel partners and navigating partner-led customer relationships.
Familiarity with CRM, customer-success, health-scoring, or renewal-management systems, and experience using customer usage data or ROI analysis to guide retention and growth opportunities.
Experience working with multiple SaaS products, and an interest in or familiarity with generative AI and related technologies.

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

Awareness: Understand yourself and others.
Judgment: Evaluate information and make decisions in complex situations.
Adaptability: Learn, adjust, and stay effective through change.
Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

Compensation

Benefits & Perks

Health & Wellness

Health Insurance

Dropbox offers medical coverage; its US careers page links to Anthem and Kaiser plan information.

Dental Insurance

Dropbox offers dental coverage as part of its employee benefits.

Vision Insurance

Dropbox provides vision coverage as part of its medical, dental, and vision benefits.

Mental Health Benefits

Dropbox offers mental-health support through Modern Health, including coaching and therapy options.

Life Insurance

Dropbox provides life insurance with AD&D coverage included.

Disability Insurance

Disability coverage is included in the benefits package.

Flexible Spending Account (FSA)

Pre-tax flexible spending accounts are available for healthcare and dependent care expenses.

Health Savings Account (HSA)

A health savings account is available to employees.

Pet Insurance

Dropbox offers pet insurance coverage for employee pets.

Gender Affirming Care

Health coverage includes transgender healthcare benefits supporting gender-affirming treatments.

Fitness Stipend

Dropbox provides free access to the Peloton Corporate Wellness Program plus a gym and wellness reimbursement.

Wellness Programs

A quarterly perks allowance covers wellness, caregiver support, productivity, ergonomics, learning, and groceries.

Employee Assistance Program

Dropbox provides an Employee Assistance Program with confidential counseling and support resources.

Financial

401(k) / Retirement Plan

Dropbox offers a 401(k) retirement plan with a Mega Backdoor Roth after-tax contribution option.

401(k) Match

Dropbox matches employee 401(k) contributions dollar for dollar, up to $6,000 per calendar year.

Equity / RSUs

Employee restricted stock units generally vest quarterly over four years.

Performance Bonus

All regular employees are eligible for a corporate bonus program or sales incentive (target included in OTE).

Time Off

Unlimited PTO

Dropbox offers an unlimited PTO policy for vacation and personal time.

Unlimited Sick Days

Dropbox provides unlimited sick leave separate from vacation PTO.

Paid Holidays

Dropbox provides paid holidays in addition to PTO.

Military Leave

Dropbox provides dedicated paid military leave for employees serving in the armed forces.

Remote & Equipment

Company Equipment

Dropbox provides a custom work station and company phone for employees.

Company Offsites / Retreats

Dropbox prioritizes quarterly in-person collaboration for team building, brainstorming, or planning.

Coworking Allowance

Dropbox provides access to On-Demand workspaces and Studios at no cost to employees.

Home Office Stipend

Technology subsidies help employees cover home-office and work technology costs.

Family & Care

Parental Leave

Dropbox supports families with paid parental and family leave, assistance for adoption and surrogacy, and access to resources for both child and adult back-up care.

Adoption Leave

Dropbox provides adoption and surrogacy assistance alongside paid parental and family leave.

Fertility Benefits

Assistance for adoption and surrogacy for growing families.

Childcare Support

Access to back-up care for both children and adults, plus assistance for adoption and surrogacy.

Professional Growth

Learning & Development Budget

Dropbox provides a continuing education stipend, tuition reimbursement, online course subscriptions, Dropbox-sponsored tech talks, and Lunch and Learns; learning is also an eligible category under the quarterly perks allowance.

Mentorship Program

Dropbox runs a structured mentorship program for employees plus apprenticeship programs.

Defined Career Pathways

Dropbox publishes an Engineering Career Framework describing level expectations and growth.

Culture & Perks

Charity Matching

Dropbox matches employee charitable donations.

Employee Product Discount

Employees receive exclusive discounts with partnered companies and on Dropbox products.

Employee Resource Groups

Dropbox supports Employee Resource Groups (ERGs) and a Dropbox Neighborhood community program for connection across the global workforce.

Employee Recognition Awards

Dropbox runs a formal employee awards program to honor work and contributions, supported by quarterly engagement surveys.