Remote
India
💻Engineering
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Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Customer Support Specialist II on the Premium Support team within Customer Experience, you'll serve as a subject matter expert for Coinbase's products, delivering world-class service to our highest-value customers. This team provides personalized, multi-channel support that directly protects customer trust and drives retention across Coinbase's fastest-growing segments. You'll own complex customer issues end-to-end across phone, messaging, and email, resolving problems at the root cause while guiding customers to unlock additional products and features.
This is an In-Office role
Pay Transparency Notice:The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision).
INR 665,000 - 700,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Life Insurance
Disability Insurance
Employee Assistance Program
Fitness Stipend
401(k) / Retirement Plan
401(k) Match
Employee Stock Purchase Plan
Equity / RSUs
Bereavement Leave
Sick Days
Unlimited PTO
Company Shutdown Days
Home Office Stipend
Internet Stipend
Company Offsites / Retreats
Parental Leave
Caregiver Policy
Fertility Benefits
Learning & Development Budget
Coinbase uses Remote by country or region, Hybrid, and office-specific labels. Read the location field for the role you want, because any in-office expectation is stated there.
Current remote listings cover the USA, Canada, UK, India, Brazil, Singapore, Israel, Cyprus, EMEA, Australia, Bermuda, UAE, and Luxembourg.
Coinbase lists unlimited PTO, four company-wide Recharge Weeks each year, sick time, bereavement leave, and sabbatical eligibility after four years.
Coinbase has published 18 weeks of paid parental leave for all parents, along with fertility counseling and benefits. Its current postings describe the rest of its leave more generally, as a generous time off and leave policy, and publish no figure for the fertility benefit, so ask for the specifics rather than assuming a number.
Yes. Coinbase's own careers material lists stipends for wellness, remote work, and cell or internet use, and its current job postings name a wellness stipend and a mobile and internet reimbursement. It publishes no amount for any of them, and it notes that specific offerings vary greatly by country, so confirm what applies to your location before you count on a figure.
Beyond consumer trading, Coinbase’s current product work includes institutional custody for approved Bitcoin and Ethereum ETFs, Coinbase Prime services, and a developer platform that supports onchain activity.
Performance Bonus
Sabbatical
