Remote
US
$160K–$200K
💼Sales
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Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
As the Manager of Enterprise Customer Success at Cresta, you will lead and develop a high-performing team of AI Success Managers supporting our enterprise customers.
Customer Success at Cresta has evolved beyond a traditional relationship-management model. Our AI Success Managers operate as a hybrid of strategy consultant, AI product expert, and account owner—helping enterprise customers translate AI capabilities into measurable business outcomes, drive adoption, and navigate meaningful workflow and process change.
In this highly visible leadership role, you will build the operating rhythm, coaching culture, and customer strategy that enables your team to deliver exceptional outcomes across a complex enterprise portfolio. You will partner closely with Sales, Product, Engineering, Marketing, and Professional Services to drive retention, expansion, and long-term customer value.
We offer a comprehensive and people-first benefits package to support you at work and in life:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Base Salary Range: $200,000–$245,000 + Bonus + Equity
Actual base salaries will be based on candidate-specific factors, including experience, skill set, location, and applicable local minimum-pay requirements. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta through other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai.
USD 200,000 - 245,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Equity / RSUs
Unlimited PTO
Home Office Stipend
Parental Leave
Learning & Development Budget
Mentorship Program
Cresta runs a Flexible Hybrid model, so remote eligibility is set per role rather than company-wide — about 62% of its open roles are fully remote. Its careers page says its "hybrid model is built for flexibility," with some roles carrying in-office expectations while many are fully remote. Each posting is tagged with its location and work arrangement, so check the tag on the specific job before you apply.
Cresta leans toward synchronous, real-time collaboration rather than an async-first setup. Its careers page emphasizes fast-paced execution and operating principles like "patient in strategy, impatient in execution," and points to live rituals such as customer spotlights and brainstorming. Expect meaningful overlap with your team's working hours even in fully remote roles.
Cresta offers a choice of medical, dental, and vision plans; flexible time off that adapts to your location; and inclusive paid parental leave. Remote and hybrid employees get workspace support plus access to cutting-edge AI tooling, and equity (RSUs) is part of the package. Continuous learning is supported through weekly lunch-and-learns, guest speakers, and hackathons.
Cresta does not publish standardized salary bands, so compensation is discussed during the hiring process and varies by role and location. Equity is granted as RSUs on a standard four-year schedule: 25% vests after your first year, then monthly over the remaining three years.
Cresta is mission-driven and fast-paced, organized around operating principles such as "Mission is the boss," "Do too much," and "Have the courage to be disliked." Employees describe high ownership and unusual "talent density." It tends to suit people who want hands-on, high-impact work and are comfortable with directness and rapid execution.
Real outreach comes only from a Cresta recruiter using an @cresta.ai email address. Cresta says it will never text you about interviews or offers, and any employment inquiry from a non-cresta.ai address should be treated as spam. If you think you've been targeted by a hiring scam, Cresta encourages reporting it to the FBI's IC3.
