Remote
US
💼Sales
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Important: 1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As the Manager, Quality Assurance within Customer Support, you will play a key role in shaping how we measure, maintain, and improve the quality of our customer experience across every support interaction. You’ll lead the evolution of our QA program, helping define the frameworks, processes, and operational strategies that enable our teams to deliver consistent, high-quality support at scale. By leveraging AI-powered QA tooling, you’ll surface actionable insights, identify emerging themes, and help drive continuous improvements in support quality and team performance.
Our QA program is still in its early stages, with foundational processes already in place but significant opportunity to iterate, expand, and mature the function over time. This role is ideal for someone who thrives in evolving environments and is excited by the opportunity to help shape a modern QA program while balancing strategic ownership with hands-on execution.
Reporting into Customer Support leadership, you will partner closely with Support Operations, frontline leaders, Enablement, Product, and other cross-functional teams to identify opportunities for operational improvement, coaching, and quality enhancements across the customer journey. You’ll help establish scalable QA methodologies, calibration practices, reporting structures, and feedback loops that drive accountability and continuous improvement throughout the organization.
In this role, you’ll also help shape how QA supports AI-powered customer experiences. As AI-assisted workflows and responses continue to evolve, you’ll evaluate both human and AI-generated customer interactions to ensure quality, consistency, accuracy, and alignment with the customer experience we aim to deliver. Your ability to identify trends, uncover friction points, and drive targeted quality initiatives will directly influence both team effectiveness and customer experience.
This role has the potential to evolve into direct people leadership of QA specialists or QA team leads as the function grows.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within Canada and the US.
Potentially manage and mentor QA specialists or other QA team members as the function scales.
USA-based roles only: The annual base salary for this role is between $147,000 USD and $213,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $101,000 CAD and $146,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
Important: 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Benefits
Flexible Spending Account (FSA)
Life Insurance
Disability Insurance
Employee Assistance Program
Wellness Programs
Fitness Stipend
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Performance Bonus
Pay Transparency
Employee Referral Bonus
Parental Leave
PTO / Vacation
Sick Days
Paid Holidays
Learning & Development Budget
Conference Attendance
Defined Career Pathways
Mentorship Program
Yes. 1Password has been remote-first since it was founded in 2005, with a workforce distributed across five countries. Most of the team works remotely and comes together at key moments — annual department offsites, team meetings, and industry events — for intentional in-person collaboration. A subset of go-to-market roles are hired as in-person hybrid in Toronto or Austin and are flagged as such on the job posting.
1Password's team is distributed across five countries, with publicly listed hiring in the United States, Canada, the United Kingdom, and Germany. Remote work here means working from your home country, so eligibility is tied to where you're based rather than open worldwide — check the individual job posting for the countries it's open to.
Compensation is geo-based, and 1Password publishes the salary band in every job posting in local currency (for example USD, CAD, GBP, or EUR). Most employees also receive an RSU equity grant that vests over four years with a one-year cliff, plus retirement matching (401(k) in the US, RRSP in Canada) with immediate enrollment.
Bereavement Leave
Flexible Schedule
Volunteer Time Off
Charity Matching
Employee Recognition Awards
Employee Resource Groups
Team Events & Social Budget
Employee Product Discount
Home Office Stipend
Company Offsites / Retreats
Benefits include comprehensive medical, dental, and vision coverage with day-one participation, mental health support, 16 weeks of parental leave, generous PTO with quarterly company-wide wellness days, a home-office spending account, a learning-and-development budget with access to 1Password University, and a complimentary 1Password family account for every employee.
1Password's hiring methodology is grounded in its Behaviors for Success. Every stage — from role design and sourcing through interviews, selection, and onboarding — is designed to show you what success in the role looks like and how you'll drive impact. Leadership is candid that the pace is fast and standards are high, so expect a process that digs into how you work, not just what you've done.
1Password suits people who value candor, thrive at a fast pace with high standards, and treat AI fluency as a core skill rather than an afterthought. The culture is anchored by three values — keep it simple, lead with honesty, and put people first — and invests in belonging through eight employee-led communities and the 1Password for Good grant program. Leadership says plainly that it's "not for everyone," which helps candidates self-select honestly.
