Remote
US
⚙️Operations
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Member Intake Manager
Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.
Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.
We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care.
Leap Health's Clinical Operations Team is scaling ahead of a major expansion in member activations, and this role exists to build the coaching, quality, and performance infrastructure that growth requires. The Member Intake Manager will own call-scoring rubrics, QA auditing, SLA and KPI dashboards, and onboarding design for a team that grows from 3-5 to 10-15+ coordinators over the next year, while staying on the floor to take calls and coach live. This person will partner closely with Marketing on lifecycle scripting and messaging, Engineering & Analytics on calling intelligence and tracking tools, and Client Ops Leadership on process improvements, reporting to the Head of Member Operations & Strategy.
At Leap, we’re building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you.
Leap is an equal opportunity employer and welcomes applicants from all backgrounds. We’re committed to building a team that reflects a diversity of perspectives, experiences, and identities.
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Mental Health Benefits
Employee Assistance Program
One Medical Primary Care
401(k) / Retirement Plan
Equity / RSUs
Fertility & Family Building
Parental Leave
Flexible PTO
Sabbatical
Bereavement Leave
Learning & Development Budget
Leap hires remotely across the United States. Most roles are fully remote, and a small number of New York City roles are listed as hybrid tied to the Manhattan hub. There is no hiring outside the US.
Salaried roles include equity, medical, dental, and vision insurance for you and your family, a One Medical primary-care membership, Talkspace mental health support, and Kindbody fertility and family-building coverage. Leap also offers a 401(k), flexible PTO with paid parental leave, and, after your first anniversary, up to a $1,000 annual professional development reimbursement.
Leap is hiring across clinical operations and care coordination, engineering and data, sales and partnerships, marketing, and finance. Several openings are founding roles, reflecting an early-stage team that is scaling quickly.
Leap publishes salary ranges with equity on many of its job postings and states that individual pay is set by factors including experience, location, and internal pay equity. It does not publish a formal location-tier pay structure.
Leap describes its team as mission-driven builders who want to be on the right side of healthcare. Many roles involve patient intake and clinical coordination that happen in real time, so comfort with fast-paced, people-facing work matters.
Volunteer Time Off
Team Events & Social Budget
Company Offsites / Retreats
