MySQL Database Support Engineer (AMERICAS - Remote)

Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customer’s business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures. 

What you’ll be doing…

You’ll be teaming up with some of the most well-known database experts in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases.

This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.

Your main responsibility will be helping our customers’ DBA teams when they need expert assistance.  You’ll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice. For more serious and production-impacting issues, you’ll perform screen-sharing sessions to help them quickly navigate and resolve issues.

When you’re not fixing things, you’ll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer-facing knowledge base for more frequently seen issues, and hosting webinars amongst other things.

This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.

What Have You Done

• Good hands-on knowledge of both MySQL and InnoDB
• Be a skilled with some of the MySQL ecosystem of tools and technologies
• Knowledgeable about performance tuning, query optimization, & index tuning
• Know-how of backup solutions such as Xtrabackup, mydumper, etc, and also of Point-in-Time-Recovery
• Some experience with high-availability solutions (replication, routers, proxies, etc)
• Exposure and practice with zero-downtime procedures
• Good understanding of monitoring requirements
• Demonstrable experience in administering Linux-based systems
• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
• Self-taught and enthused to grow your skill set with new technologies as the industry continues to evolve
• Availability to travel for the occasional team meeting, conference or customer visit
• Experience working with customers in English
• Very desirable to have related Kubernetes knowledge

What Would Make You Stand Out

• Experience working in SLA-bound operations
• OpenSource Community contributions (could be a blog)
• Good practice with working over screen-sharing/phone
• Galera / XtraDB Cluster / ProxySQL / Orchestrator
• Cloud Services such as AWS and RDS, Azure, GCP
• Percona Monitoring & Management (PMM) and other monitoring tools
• Configuration management solutions such as Ansible, Puppet or Chef
• Percona Toolkit suite
• MySQL DBA professional certifications
• MongoDB
• PostgreSQL
• MyRocks
• Kubernetes / OpenShift / Docker
• Advanced Linux troubleshooting tools (gdb, perf, strace, bpftrace, tcpdump, etc)

Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!

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