Remote
US
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Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
The Customer Experience team is responsible for launching, supporting, and strengthening relationships with Boulevard's customers. As the Onboarding Manager for our Small/Medium Business segment, you will lead a team of 8–12 Onboarding Specialists (OSs) responsible for driving fast, consistent, and high-quality activations across our highest-volume customer segment.
This role is ideal for a leader who thrives on operational rigor, forecasting discipline, and coaching a team to hit velocity targets at scale. SMB success is defined by speed, standardization, and repeatability — helping customers reach value quickly through a consistent, well-executed process. You'll be accountable for outcomes, not activity: activation velocity, forecast accuracy, and team execution quality. Above all, you'll ensure every customer is positioned to achieve long-term success by balancing implementation speed with solution quality, customer readiness, and adoption.
Team Leadership & Development
Execution & Portfolio Management
Customer Risk Leadership
Operational Excellence & Continuous Improvement
Coaching & Quality
Cross-Functional Business Partnership
In Your First 30 Days
By 90 Days
By 6 Months and Beyond
In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.
📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Health Savings Account (HSA)
Employee Assistance Program
Stock Options
401(k) / Retirement Plan
Performance Bonus
Pay Transparency
Unlimited PTO
Home Office Stipend
Fertility Benefits
Parental Leave
Employee Product Discount
Yes. Boulevard describes itself as all remote, all together, all in, and encourages people to do their best work wherever they want. Remote employees get $250 at signing plus $50 every month for their home workspace.
Pay is geo-based, meaning salary reflects your location. Boulevard publishes salary ranges in its job postings, and employees also earn bonuses tied to company revenue targets alongside equity packages.
The Talent Acquisition team lays out the stages and who you will speak with up front, keeps two-way communication going throughout, and shares prep tips plus feedback on how you are doing along the way.
Most health plans cover employees at 100% and dependents at 75%, with no spousal or domestic partner surcharge and infertility coverage included. Boulevard also adds a $1,500 annual HSA contribution, 12 weeks of parental leave at full base salary, and $200 in quarterly Boulevard Bucks to spend at a partner self-care business.
People who act like owners, obsess over details, and pair kindness with directness. The values page is blunt that brilliant jerks and drama queens will be asked to sashay away, so collaborative, low-ego builders fit best.
