Remote
Americas
🤝Customer Success
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At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.
We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.
This position is for an existing vacancy.
Important: ***A quick note: some of our emails may be filtered into your spam/junk folder. Please check there regularly for any communications from us, including interview scheduling, next steps, and updates on your application. If you find one of our emails in spam, please mark it as “Not Spam” to help ensure future messages reach your inbox.***
Roofr is growing our Onboarding team, and we're looking for a Spanish-speaking Onboarding Manager to own the most important window in a customer's journey: the moment they sign to the moment they're live, confident, and getting real value from Roofr.
We onboard hundreds of new customers every month across multiple products. Many of them run established roofing businesses but are new to technology, which means the way you show up matters as much as what you know. This role is built for someone who thrives in high-volume environments, believes great onboarding creates the conditions for everything that comes after, and finds real satisfaction in watching a customer go from uncertain to capable.
Your goal is simple: help customers feel the difference Roofr makes in their business as quickly as possible, and make sure getting there doesn't feel overwhelming. We pay attention to two things to know we're on track: how much of what a customer set out to use in Roofr they're actually working with day-to-day, and whether they'd say the onboarding experience genuinely helped them. Those signals tell us where customers are thriving and where we can do better. They're our compass.
Important: Compensation Band: $70,000.00 - $75,000.00 CAD
Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact.
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.
Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.
And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️
⚠️ Important Notice
We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls.
Important: To ensure your application is legitimate, please apply directly through our official careers page: https://roofr.com/careers.
If you receive any suspicious messages or have questions, reach out to us at talent@roofr.com.
Your safety and security are important to us — thank you for your vigilance!
Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
CAD 70,000 - 75,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Benefits
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Pay Transparency
PTO / Vacation
Company Shutdown Days
Flexible Schedule
Company Offsites / Retreats
Home Office Stipend
Internet Stipend
Parental Leave
Learning & Development Budget
Team Events & Social Budget
Roofr's stated benefits package covers employees in the US and Canada, and each posting carries its own remote location label (for example Remote - Canada or Remote - US), so candidates should check the label on the role before applying.
A new hire's first week of employment is paid time off. After that, Roofr offers flexible time off, plus one Friday off each month, which it calls a laundry day, that does not count toward regular PTO. The whole company also takes a paid shutdown for the week between Christmas and New Year's.
Roofr offers medical, dental and vision coverage for employees and their dependents. US benefits are 80% employer-paid, and in Canada the company pays 100% of Extended Healthcare and Dental premiums. Employees also get an RRSP or 401(k) match, equity, a parental leave policy Roofr calls generous, access to massage therapy and counseling services, and weekly Friday paydays.
Yes. Roofr provides a home office setup stipend and an allowance toward home internet and phone costs.
Roofr's job postings can include a compensation band for the role, and the company says its compensation ranges are built using multiple market benchmarks.
