Staff Support Tooling Engineer (Remote) at Docker

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Job Description

About Docker

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.

We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.

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Docker supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub.

We are seeking a Staff Support Tooling Engineer to join Support Engineering and accelerate delivery of our agentic platform. You are a strong software engineer first - fluent in modern AI-assisted development (Cursor, Codex, Claude) as a force multiplier, but disciplined about shipping: tests, review, evals, and production hygiene are non-negotiable.

Working in strong partnership with the Principal Engineer and Support Engineering leadership, this is reliable vibe coding at scale - fast iteration with AI tools, never at the expense of dependable systems. You provide broad coverage across UI, APIs, integrations, data surfaces, and agentic workflows, with observability, 12-factor discipline, and safe human handoff.

Responsibilities

Build agentic and automation workflows with structured inputs, tool calls, evaluation, regression checks, observability, and safe handoff Partner with the principal engineer, Support Engineering, and operations teams to define problems, ship solutions, measure impact, and iterate from real usage Design, develop, and maintain full-stack support tooling, including UI, APIs, background jobs, and service integrations
Integrate CRM, warehouse, ticketing, incident management, and knowledge systems with clear contracts, retries, idempotency, and auditability Improve reliability, performance, and trust through metrics, logs, traces, dashboards, and production operating practices
Build safe tool access patterns with least-privilege permissions, audit trails, and human approval for sensitive actions
Participate in on-call rotation for systems your team owns

Minimum Qualifications

Daily fluency with AI-assisted development (Cursor, Codex, Claude, or similar) paired with the judgment to keep output reviewable, testable, and production-safe 6+ years of experience building production web applications, backend services, internal platforms, or distributed systems
Strong software development skills with TypeScript/React and Go, or a comparable backend language used in production
Hands-on experience shipping reliable software from design through delivery, including testing, debugging, documentation, and code review Practical experience with LLM application patterns such as tool/function calling, structured outputs, retrieval, evaluation, or agent orchestration Experience building integrations across REST APIs, webhooks, queues, data systems, or workflow platforms
Production familiarity with observability and operations, including logging, metrics, tracing, dashboards, and incident response
Strong written and verbal communication in a remote environment, including technical documentation and cross-team collaboration

Nice to Have Qualifications

Agent or workflow orchestration platforms, eval frameworks, tracing tools, or MCP-style tool servers
Salesforce, Snowflake, subscription, billing, or incident management integrations
Support, ticketing, customer operations, or go-to-market systems experience
Kubernetes, cloud services, CI/CD, and internal platform deployment experience

What to Expect

First 90 Days

Ramp fast on Docker's products, support workflows, and case data
Secure access and stand up integrations that feed agents live context
Ship a shadow-mode triage agent and validate it on real case volume
Cut manual research with automated, real-time case enrichment
Build the eval and tracing harness that proves agent quality
Establish human-approval gates and least-privilege tool access
Deliver a measurable efficiency win on the first ticket type

First Year

Take Account & Billing agents from shadow to gated auto-resolve
Cut cost-to-serve and handle time across the highest-volume cases
Deliver multiple production agents from the wish list
Improve resolution speed and Premium SLA attainment at scale
Standardize evals, guardrails, and observability across the platform
Expand support capacity without proportional headcount growth

How We Work

Scope & Complexity: You'll work on projects of moderate scope and complexity with significant impact on your team and related teams
Guidance: You'll receive general instructions on routine work and more detailed guidance on new or complex tasks
Growth: You'll have opportunities to lead projects, mentor teammates, and develop emerging strategic thinking skills
Autonomy: You'll exercise judgment within defined processes while contributing to process improvements

Docker does not offer visa sponsorship for this role.

Compensation & Equity

Canada: CA$243,250 – CA$347,500 + equity

United States: $175,350 – $250,500 + equity

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Posting Information

Open vacancy: This posting is for an existing open role.
AI in hiring: Docker may use AI-assisted tools during our recruiting process.
Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.

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Perks & Benefits

Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
Home office support – Set up your workspace for comfort and success.
Technology stipend – Equivalent to US$100 net per month to help support your work.
Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
Parental leave – 16 weeks of paid parental leave after six months of employment.
Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
Docker swag – Because representing the whale never gets old.

Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.

Benefits & Perks

Health & Wellness

Health Insurance

Medical premiums are 100% company-paid for employees and their dependents in the U.S. Employees outside the U.S. receive localized coverage, and Docker states that medical benefits vary by country.

Dental Insurance

Dental coverage sits inside the 100% company-paid U.S. medical package for employees and their families. Coverage outside the U.S. is localized by country.

Vision Insurance

Vision coverage sits inside the 100% company-paid U.S. medical package for employees and their families. Coverage outside the U.S. is localized by country.

Life Insurance

Life insurance is provided for all employees, with accidental death and dismemberment cover alongside it.

Disability Insurance

Disability insurance covers employees alongside life cover as part of the core insurance package.

Mental Health Benefits

Mental health support includes coaching, employee assistance programs, and wellness app access.

Health Savings Account (HSA)

A health savings account is available to U.S. employees alongside the medical plan.

Flexible Spending Account (FSA)

A flexible spending account is available to US employees.

Employee Assistance Program

Employee assistance programs are part of Docker's mental health support, offering confidential counseling and work-life help.

Financial

401(k) / Retirement Plan

U.S. employees get a 401(k) retirement plan with company support. Retirement plans are offered globally, with the specific scheme varying by country.

Equity / RSUs

Equity is part of the package on nearly every role. Grants vest over four years with a 25% cliff at year one, then monthly through years two to four.

Financial Planning

Financial wellness tools are included in the financial benefits package.

Time Off

Unlimited PTO

Flexible PTO carries no set day allocation - employees take the time they need, when they need it.

Paid Holidays

Paid holidays cover major holidays globally, with the observed days varying by country.

Company Shutdown Days

Quarterly Whaleness Days close the whole company for a day each quarter with no meetings and no expectations. A designated end-of-year Whaleness break adds company-wide recharge time.

Sick Days

Remote & Equipment

Home Office Stipend

A home office setup stipend gets an employee's workspace ready before day one, and an ongoing remote work stipend supports the setup after that.

Internet Stipend

A monthly technology stipend equivalent to $100 USD net per month keeps employees connected and productive at home.

Coworking Allowance

A monthly coworking allowance covers workspace outside the home, and employees have access to co-working locations for regular in-person collaboration.

Family & Care

Parental Leave

Inclusive paid parental leave after six months of employment, covering all paths to parenthood including birth, adoption, and fostering.

Professional Growth

Learning & Development Budget

An annual learning stipend covers courses, certifications, books, and conferences.

Conference Attendance

The annual training stipend funds attendance at industry conferences and classes.

Defined Career Pathways

Internal mobility and customized development tracks give employees routes to move between teams and levels.

Culture & Perks

Team Events & Social Budget

Virtual and in-person social events, Lunch Roulette pairings, and Slack communities keep the distributed team connected.

Employee Resource Groups

Employee resource groups cover Underrepresented Genders, DEIB, Mental Health, Caregivers, and Neurodivergent communities, including the Women of Docker group.

Entrepreneurship Encouraged

Company-wide hackathons run every quarter for building things that fall outside the sprint. Engineers also allocate roughly 20% of their time to tech debt reduction, prioritized by impact.

Frequently Asked Questions

Where can I be based if I join Docker?

Docker is a fully remote company, so most work happens from home rather than an office. Openings are still region-anchored: current roles are based in the United States, Canada, the United Kingdom, and the wider EMEA region, so check the specific posting for its eligible country. Docker also keeps optional office hubs in Paris and Seattle for anyone who wants occasional in-person collaboration.

What is Docker's remote culture like day to day?

Remote-first is built into how Docker operates, not a temporary policy. Communication is Slack and Zoom first, schedules are flexible, and teams lean on async workflows to collaborate across time zones. To help people recharge rather than burn out, Docker gives quarterly company-wide "Whaleness Days," alongside virtual social events, team bonding, and a recurring "Lunch Roulette."

What benefits and stipends does Docker offer?

Health coverage is a highlight, with company-paid medical premiums plus dental, vision, life, and disability insurance, a 401(k), parental leave, and equity as RSUs. Time off is generous, including unlimited PTO, paid holidays, and company shutdown days. For remote work specifically, Docker provides a home-office setup budget, a monthly technology and internet stipend, and a learning and development allowance for training.

How does Docker handle compensation?

Docker does not publish standardized salary bands publicly, so the exact range for a role is confirmed with your recruiter during the process. Offers reflect the role, its level, and your location, and total compensation pairs base salary with equity as RSUs and the benefits package above.

What does Docker value, and who tends to thrive there?

Docker runs on five virtues: Developer Obsession, Humble Confidence, Bias for Considered Action, Open Collaboration, and Outcome Driven. The culture emphasizes autonomy, transparency, and real impact, so people who are self-directed, developer-empathetic, and comfortable owning outcomes in an async setting tend to do well. Docker also supports employee resource groups spanning Underrepresented Genders, DEIB, Mental Health, Caregivers, and Neurodivergent communities.

What is Docker's hiring process like, and how do I avoid job scams?

Docker emphasizes inclusive hiring and a well-supported onboarding, and new hires describe a smooth start with a dedicated onboarding team, a home-office budget from day one, and training allowances. One important safety note from Docker: the company only contacts applicants from official @docker.com email addresses. Messages from lookalike domains such as @dockercareers.com are fraudulent, so never share personal information with them.

Job Description

About Docker

Responsibilities

Minimum Qualifications

Nice to Have Qualifications

What to Expect

First 90 Days

First Year

How We Work

Docker does not offer visa sponsorship for this role.

Compensation & Equity

Posting Information

Perks & Benefits

Compensation

Benefits & Perks

Health & Wellness

Financial

Time Off

Remote & Equipment

Family & Care

Professional Growth

Culture & Perks

Tech Stack

JavaScript & Libraries

Frameworks

Databases

Infrastructure

Frequently Asked Questions

Where can I be based if I join Docker?

What is Docker's remote culture like day to day?

What benefits and stipends does Docker offer?

How does Docker handle compensation?

What does Docker value, and who tends to thrive there?

What is Docker's hiring process like, and how do I avoid job scams?

Interested in this role?

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