Remote
US
$72K–$87K
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Product Support Specialists at Affirm provide fast and reliable service to our merchant business partners. This role is at the front line of our merchant support experience, and you will be responsible for ensuring that any technical or operational issues our merchants have are quickly resolved. You will become a product and payments expert, viewed by our clients as a trusted partner from whom they can reliably get quick and correct information. You will work cross-functionally with Affirm’s Sales, Client Success, Operations, and Engineering teams to provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.
What You'll Do:
What We Look For:
Pay Grade - D
Equity Grade - 1
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $55,000 - $75,000 CAD
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
CAD 55,000 - 75,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Benefits
Flexible Spending Account (FSA)
Life Insurance
Disability Insurance
Pet Insurance
Gender Affirming Care
Fitness Stipend
Wellness Programs
Employee Assistance Program
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Employee Stock Purchase Plan
Parental Leave
Adoption Leave
Fertility Benefits
Childcare Support
Learning & Development Budget
Mentorship Program
Conference Attendance
Affirm's job board currently lists remote roles in the United States, Canada, Poland, Spain, and the United Kingdom, with Canadian hiring excluding Quebec. Remote employees can live almost anywhere within their country of employment.
Yes. Affirm maintains dedicated offices in Chicago, New York City, San Francisco, and Toronto, plus shared workspaces in Seattle, Warsaw, Madrid, and London, all available on a voluntary basis for remote employees. The company also brings teams together in person through offsites, gatherings, and collaborative working sessions.
Affirm covers 100 percent of medical premiums at every plan level for employees and their dependents, and backs that with dedicated mental health programs. Birth and non-birth parents both get 18 weeks of paid leave followed by a 4-week return-to-work transition at full base pay, and an employee stock purchase plan lets you buy Affirm shares at a discount.
Applications run through Greenhouse, and Affirm is unusually open about how it screens: AI-powered tools may help compare your resume against role requirements, but the company states that all hiring decisions are made by humans and no candidate is automatically rejected by an AI system. Candidates can request accommodations or an alternative selection process by contacting the recruiting team.
Affirm calls its people Affirmers and looks for candidates who are motivated rather than intimidated by complex problems in consumer finance. The stated values favor transparency and accountability, summed up in principles like people come first, no fine print, and it's on us.
Performance Bonus
Profit Sharing
Pay Transparency
Relocation Assistance
Commuter Benefits
Caregiver Policy
PTO / Vacation
Paid Holidays
Company Shutdown Days
Sick Days
Bereavement Leave
Flexible Schedule
Volunteer Time Off
Home Office Stipend
Meal Stipend
Company Offsites / Retreats
Employee Resource Groups
Employee Recognition Awards
Team Events & Social Budget
Charity Matching
Defined Career Pathways
