Remote
Ireland
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Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day. Companies including Canva, Meta, Mistral AI, and NVIDIA rely on Buildkite to run builds, tests, and deployments on their infrastructure, ours, or both - giving them the speed, reliability, and flexibility to ship with confidence.
This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows. You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience. This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams.
This role is remote and requires someone to be located in the UK, Ireland or Poland. You'll work five days a week, 9:00 AM–5:00 PM local time, including both Saturday and Sunday. Your other three days are flexible — we'll agree on a set schedule together when you join.
Exact benefits may vary slightly by country. We'll walk through the specifics for your location.
At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.
If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.
Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Wellness Programs
401(k) / Retirement Plan
Profit Sharing
Equity / RSUs
PTO / Vacation
Flexible Hours
Sick Days
Home Office Stipend
Company Equipment
Coworking Allowance
Internet Stipend
Parental Leave
Learning & Development Budget
Conference Attendance
Buildkite describes a six-stage process: application, recruiter screen, a role-specific interview that may include a hands-on task, a Craft Interview, a Values Interview, and the final outcome.
Buildkite sends new hires a Mac before their first day and provides separate technology and coworking budgets. Its Bikkie allowance can be used for wellbeing, phone, internet, stationery, and personal equipment.
Buildkite hires across engineering and technical roles as well as customer success, solutions, developer relations, sales, and other go-to-market work. The mix changes over time, so the careers page is the source for available roles.
New hires complete a company-wide onboarding program as well as team-specific onboarding, with a buddy to help them settle in.
Buildkite says it provides local retirement-plan equivalents for team members outside the United States.
