Senior IT Administrator

About the Role: 

As our footprint expands across the UK, Western Europe, and the Middle East, our IT Administration team is extending follow-the-sun coverage into UK business hours to complement our existing APAC presence. You will be the front-line and second-line IT presence for our UK/EU and broader EMEA colleagues — provisioning and supporting endpoints, running joiner/mover/leaver processes, managing identity and access, and delivering Tier 1 and Tier 2 support through Jira Service Management. You will also contribute to global IT projects and help integrate newly acquired teams onto Dragos standards. This is a hands-on role for someone who thrives in a fast-moving, security-conscious environment.

Responsibilities: 

• Provision new-hire accounts, equipment, and access so joiners are productive on day one; complete onboarding checklists across identity, endpoint, and SaaS. 
• Execute timely, complete access revocation and account deactivation (email, identity, SaaS, privileged access); coordinate equipment recovery for departing employees. 
• Deploy macOS and Windows laptops — including developer-spec machines and the annual laptop refresh program — plus replacements, upgrades, and reassignments. 
• Coordinate shipping, returns, device wipes, and acquisition-related equipment recovery across the region, with accurate records in the CMDB. 
• Administer and troubleshoot enrollment and policies.
• Manage applications across the Dragos SaaS estate. 
• Own and resolve incidents and service requests in Jira Service Management — hardware, OS, M365, connectivity, peripherals, and conferencing — escalating appropriately and meeting SLAs. 
• Keep asset records accurate, maintain runbooks, provide EMEA coverage during UK/EU business hours, and support global IT projects and M&A integrations. 

Qualifications: 

• 5+ years of hands-on experience in IT support, service desk, or systems administration in a corporate end-user environment. 
• Hands-on experience with MDM/endpoint management — Microsoft Intune and Jamf (Apple Business Manager a strong plus). 
• Working knowledge of Microsoft 365 and Atlassian environments. 
• Experience running onboarding/offboarding (joiner/mover/leaver) processes, including account provisioning and access revocation. 
• Comfortable with a ticketing/ITSM tool (Jira Service Management preferred) and working to SLAs. 
• Endpoint hardware lifecycle experience: provisioning, imaging/enrollment, shipping/returns, and asset tracking. 
• Strong customer-service orientation, clear written and verbal English, and the ability to work independently in a remote-first team. 
• Awareness of GDPR / UK data-protection obligations when handling personal and device data. 
• Familiarity with a CMDB and collaboration tooling (Slack, Zoom, Confluence). 
• Exposure to endpoint patching/vulnerability remediation and security-conscious IT operations. 
• Experience supporting the Arabic-speaking region / Middle East (MENA) — users, logistics, or offices in Arabic-speaking countries, preferred.
• Experience with zero-trust and privileged access tooling, preferred
• Experience supporting a fast-growing or M&A-active, globally distributed company, preferred.

Compensation: 

• Salary:  £55,000

• Competitive Equity Package  

• Comprehensive Benefits Plan 

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