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As a Senior IT Support Engineer on the IT Tooling team within IT Support & Services (ITSS), you'll own the technical architecture behind the automations that power IT operations at Coinbase. This team builds the self-service workflows, bots, and integrations that employees interact with daily, from ticket triage and access reviews to onboarding and offboarding. You'll drive architecture decisions across platforms like n8n, Airflow, Temporal, Jira, and Okta, partnering with regional IT teams across APAC, EMEA, and AMER to deliver high-impact automation at scale.
What you’ll do
- Own the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and platform standards across n8n, Airflow, Temporal, and Jira
- Lead the most complex automation projects end-to-end as technical DRI, from discovery and design through production delivery
- Partner with Security, Corporate Engineering, and IAM teams to resolve technical blockers and represent IT Tooling in cross-functional architecture discussions
- Build shared frameworks, reusable components, and architecture documentation that reduce single points of failure and raise the team's engineering bar
- Establish code review practices and engineering standards that elevate quality across the IT Tooling platform
Required skills and experience
- 5+ years in IT engineering, automation, or systems engineering, with demonstrated ownership of architecture decisions and platform-level systems others build on top of
- Deep expertise building and maintaining complex automations with n8n, Airflow, Temporal, Jira Automation, or Workato, plus strong Git-based development workflows (branching, CI/CD, code review)
- Working knowledge of Okta, Slack API, and Google Workspace administration sufficient to design secure, scalable automation architecture
- Proven ability to operate independently in ambiguous environments, translating loosely scoped problems into production-ready technical specs and clear architecture decision records
- Experience mentoring peers and writing technical design documentation for both technical and non-technical audiences
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
