Senior Manager, Fraud Operations

About the Role

Engine is building a dedicated Risk function and looking for a Sr. Manager, Fraud Operations to lead it on the front lines. You'll own fraud operations across Engine X card, application fraud, and Engine's travel marketplace — building the team, establishing the playbooks, and surfacing the intelligence that drives risk policy. This is the foundational fraud leadership hire as Engine scales.

What You'll Do

• Lead and develop a team of Fraud Analysts, setting investigation standards, documentation quality, and performance expectations
• Establish fraud classification and labeling infrastructure — define the taxonomy, standardize case documentation across the team, and ensure accurate tracking of fraud types for reporting and Data Science model training
• Build and maintain investigation playbooks and SOPs across fraud types: card fraud, application fraud, Early Fraud Warning (EFW) alerts, and coordinated fraud rings
• Design fraud detection controls in partnership with Product and Engineering, including application-stage signals and post-approval monitoring
• Own weekly fraud intelligence reporting to Director, Risk and CFO — pattern observations, P&L impact, and recommended policy actions
• Partner with Legal/Compliance on escalation of coordinated fraud events and regulatory documentation
• Coordinate with Credit Underwriting on application fraud signals and with Member Support on high-severity card fraud cases

What We're Looking For

• 7+ years of relevant experience 
• Card fraud operations experience — credit, prepaid, or gift card (not just ACH or marketplace fraud)
• People leadership — managing investigators or analysts
• SEON or equivalent fraud detection platform
• Salesforce case management
• BSA/AML familiarity
• Familiarity with KYB outputs and how to read them for fraud signals
• Strong written communication — ability to escalate fraud patterns to leadership with clarity and impact
• CFE (Certified Fraud Examiner) strongly preferred; CAMS (Certified Anti-Money Laundering Specialist) a plus
• Fintech, travel, or multi-product marketplace experience a plus