Senior Partnership Manager - EMEA

Overview

We want to drive and develop partnerships with retail brands to deliver best in market offers for our corporate clients and concierge members globally. We want this part of our service to be commercially driving revenue across the business.

Your role as Senior Partnership Manager will be driving growth across EMEA by securing new partnerships across various industries, identifying relevant brands and retailers, negotiating the best rates and offers for our members. You will take full accountability for your partnerships ensuring you deliver on all client and member requirements focusing on driving increased engagement online and offline, ensuring the business has excellent knowledge of your partnerships, as well as identifying other revenue opportunities such as commission.

Your enthusiasm to secure great offers and benefits will ensure we’re consistently adding value to our core service offering. You will always be up to date with current market trends and what competitors are delivering, ensuring our members are receiving unique, exciting partnerships which are best in market. You must be eager to develop your knowledge based on where Ten is growing or where corporate clients require.

Alongside driving strategic partnerships and revenue growth, you will lead and develop a small team, ensuring high performance, continuous improvement, and alignment with our global retail offers strategy.

You will always be thinking ahead, being innovative and creative with identifying new ideas and suppliers ensuring that you are playing an active part in developing our Global Retail Offers Strategy.

Key Responsibilities

• Lead, coach and develop a small team, providing guidance, performance support and opportunities for professional growth while fostering a collaborative and high-performing culture.
• To take full accountability for the partnerships and contracts you secure; ensuring offers are better than or best in market, events are unique and compelling and where it’s right to secure commission agreements
• To maintain relationships with partners during an offer period to ensure we are nurturing an ongoing sustainable relationship for future growth; repeating successful partners
• To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies
• Monitor redemption, data analytics and demand of a brand or service to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the team strategy by client and region; ensuring we have offers or events in place which are driving engagement, acquisition, loyalty and revenue
• Work closely with Content and Marketing department ensuring all offers and events have maximum exposure to members
• To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
• To ensure you are fully aware of all best practice and are consistently adhering to these
• To have a holistic strategy for approaching partners; ensuring we have a consistent sourcing approach and methodology
• Be accountable for improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions
• Propose and implement new strategies, campaigns and processes to impact on the growth of new and existing clients; to positively impact on member satisfaction/NPS, corporate revenue and efficiencies
• Contribute to wider strategic goal for the global team or for wider region with support from Global Director and Head of Region
• To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines
• To create and nurture a culture of success, professionalism, and mutual support within the team
• Work with Client Services and Regional Business Development Managers with any client related matters; supporting on new business proposals
• Be available to lead, maintain and support on any established client relationships

Requirements

Skills & Qualifications

• Experience in procuring products, benefits and offers, contract management and negotiation
• Broad working knowledge of key retail brands across a range of sectors
• Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team’s key objectives
• Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service
• Proven track record of negotiating and procuring offers
• Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders. A natural networker who can develop and implement new initiatives to commercially impact the team and business
• A passion for working in a business that places members and customer service at their core as well as commercial success
• A natural communicator who always takes the time to keep their team and colleagues informed and up to date
• Great people skills; you will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure

Guidelines for Hybrid/Home Office

• This role requires candidates to commute to the office at least 2-3 days per week. Please note this is a non-negotiable requirement.
• A secure home office at your confirmed address, free from background noise or other distractions when working remotely
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”