Remote
UK
⚙️Operations
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🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍Remote UK | 💰£40,400 - £51,050 (12 Month Fixed Term Contract) + Benefits ✨
⭐ Our Workforce Management (WFM) team
This is an excellent opportunity to step into a key Senior Service Analyst role on a 12-month fixed-term contract. You'll report to the WFM Service Manager and play a vital role in using data-driven insights to perfectly staff our customer operations and service teams.
You will be a strong individual contributor, taking ownership of problems and leading on the design and implementation of solutions from start to finish. We are looking for someone with strong data skills to perform in-depth analysis, automate processes, and create independent Management Information (MI) and dashboards to support operations. You will help us comfortably navigate challenging trade-offs to achieve our goals while giving our customers the best experience possible.
🔑 You'll play a key role in:
🤩 We'd love to hear from you if:
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
🙌 What’s in it for you
💰£40,400 - £51,050 (12-Month Fixed Term Contract).
📍This role can be based remotely anywhere in the UK, or our London or Cardiff office.
⏰ You will be on call for incidents as part of a Monday to Friday rota. You may occasionally be asked to work a weekend to support very specific projects, but this is not part of your standard working pattern.
🏡We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup.
📚£1,000 learning budget each year to use on books, training courses and conferences.
➕ Plus lots more! Read our full list of benefits.
🌈 The application journey has 4 key steps
🤖 We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
We'll only close this advert once we have enough applications. Apply as soon as possible to not miss out!
#LI-MY
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
GBP 40,400 - 51,050
Annually
Health Insurance
Employee Assistance Program
Mental Health Benefits
Fitness Stipend
Wellness Programs
Life Insurance
Performance Bonus
Stock Options
Commuter Benefits
401(k) / Retirement Plan
Flexible Schedule
PTO / Vacation
Paid Holidays
Sabbatical
Company Equipment
Parental Leave
Fertility Benefits
Learning & Development Budget
Conference Attendance
Book Stipend
Defined Career Pathways
Team Events & Social Budget
Free Snacks & Drinks
Employee Resource Groups
No. Monzo's senior backend engineering posting says there is no mandated requirement on office attendance, even for engineers who live nearby, though the company values meeting in person. If you live outside London and are asked to come in, Monzo supports you with the costs. The offices are most social on Tuesdays, Wednesdays and Thursdays.
Remote roles at Monzo are UK-only. Most UK postings are listed as "Cardiff, London or Remote (UK)", and its engineering posting says engineers live everywhere in the UK, from Brighton to the Western Isles. Roles in Barcelona, Madrid and Dublin are office-located, and visa sponsorship is available for certain roles.
Monzo says it trusts people to work enough hours to do the job well, at times that suit them and their team. Customer operations roles are the exception and work set shifts. Engineering keeps meetings within core hours, and Monzo says it will make part-time working happen whenever it can.
Monzo offers 26 days' holiday plus bank holidays, or 34 days if you opt out of bank holidays. Everyone can also take 1 month of unpaid leave every year, and there are 8 weeks of paid sabbatical leave after every 5 years of service. Compassionate leave is 10 days as standard, with grief counselling.
Primary caregivers get 26 weeks at full pay, then 13 weeks at statutory maternity pay and 13 weeks unpaid, after 13 weeks of service. Secondary caregivers get 13 weeks at full pay plus 39 weeks unpaid. Monzo also offers up to 12 weeks of paid neonatal leave, up to 8 days of paid fertility treatment leave a year, up to 10 days of additional paid leave for pregnancy loss, and fertility and family-forming health education.
Salaries are reviewed every year, and an Incentive Award tied to performance can be paid as cash, equity or a mix. Monzo contributes 4% of base salary to your pension and matches additional contributions up to a maximum of 6%. Each employee gets a learning budget of 1,000 pounds a year for books, training courses and conferences, and at least one engineering posting publishes its salary range alongside the role's level. Monzo is also an accredited Living Wage employer.
401(k) Match
Sick Days
Bereavement Leave
