All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the Role
JumpCloud is looking for a VP of Global Customer Success & Support who functions like a scientist and leads like a world-class coach. We don’t just want an administrator; we need a deeply curious, data-obsessed leader to own the post-sale journey for our global technical support, professional services, and success teams.
The Core Mission
You will lead a global team of 100+ across the US, UK, Mexico, and India. Your mandate is to transform customer interactions into a rigorous, data-driven engine that eliminates churn and delivers an uncompromising standard of excellence. You will be expected to move the organization toward an AI-foundational approach, utilizing automation and machine learning to streamline operations and enhance team efficiency.
Health insurance is listed for employees in the US, Mexico, India and the UK, with a choice of medical plans in the US. In other countries JumpCloud hires through Deel and benefits vary by country.
Dental Insurance
US employees choose between two dental plans.
Vision Insurance
Vision insurance is provided to US employees.
Life Insurance
Life and accident insurance is provided for US employees, term life plus accident insurance in India, and life insurance in the UK.
Disability Insurance
US employees receive short- and long-term disability cover, and UK employees receive Group Income Protection.
Health Savings Account (HSA)
US employees can choose a high-deductible medical plan with a health savings account that JumpCloud contributes to.
Flexible Spending Account (FSA)
US employees can contribute to a Flexible Spending Account. A dependent care FSA is also available.
Employee Assistance Program
An employee assistance program is offered at no cost to employees in the US and the UK.
Wellness Programs
JumpCloud runs a company-wide wellness program and wellness days, with health and wellness benefits in India and Singapore and a wellness programme in the UK.
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Financial
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401(k) / Retirement Plan
Retirement provision is region-specific: a 401(k) in the US, Employees' Provident Fund and Employees' Pension Scheme in India, a pension scheme in the UK, and CPF in Singapore.
401(k) Match
JumpCloud matches US employees' 401(k) contributions and contributes to UK employees' pension plans.
Financial Planning
Employees can meet a personal financial consultant for unlimited 1:1 sessions at no cost, offered alongside the retirement plan.
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Time Off
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Unlimited PTO
US employees take time off under a flexible paid time off policy with no set cap.
PTO / Vacation
Paid time off is listed for employees in India and Singapore and annual leave for the UK, with the amount varying by location.
Sick Days
Sick leave is listed separately for employees in Mexico, India, the UK and Singapore, while US sick time falls under the flexible PTO policy.
Paid Holidays
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Remote & Equipment
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Meal Stipend
Food vouchers are offered to employees in Mexico.
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Family & Care
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Parental Leave
Parental leave is offered to employees in the United States, India, the United Kingdom and Singapore.
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Professional Growth
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Learning & Development Budget
Professional development includes job training, online course subscriptions, Lunch and Learns and personal development training.
Certification Support
JumpCloud pays for industry certifications as part of its professional development offering.
Conference Attendance
Mentorship Program
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Culture & Perks
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Employee Resource Groups
JumpCloud's employee resource groups include CloudPride (LGBTQIA+), BlackSpace (Black, Indigenous and People of Color), WIT (Womxn in Tech) and Pa'lante (Latine/Hispanic).
Employee Recognition Awards
JumpCloud runs employee awards and a President's Club for top sales performers.
Team Events & Social Budget
JumpCloud uses its Denver–Boulder office as a hub for team events and meetings, alongside employee-led culture committees.
No. Each role is tied to one country, and you must live and be authorized to work there: India postings say "You must be located in and authorized to work in India to be considered for this role," and U.S. roles require you to be located within one of the 50 states. The careers page names the U.S., India, Mexico, the United Kingdom, Singapore, Turkey, Lebanon, France, Germany and Australia among the places its team works. Outside the countries where it has its own legal entity, JumpCloud says it hires through Deel, and benefits there vary by country. Every candidate must speak and write English fluently.
Does JumpCloud ever require office attendance?
Rarely, and the job posting is where it is stated. Most roles have no in-office requirement, but at least one India-based sales role has specified a hybrid arrangement of three days a week in WeWork coworking offices and two days remote. If a role carries an office requirement, it is spelled out in that role's description.
Do JumpCloud roles come with set working hours?
JumpCloud publishes no company-wide core hours or meeting norms and says its flexible work schedule "varies by country and role." Some roles do carry a fixed shift: India-based roles that support North America have stated that "This opportunity requires that you work a specific shift as this is a region specific role," with hours set to overlap North American business hours. Any shift requirement is written into the job posting.
How do I know a JumpCloud recruiting message is genuine?
JumpCloud's Scam Notice states that the company "will never ask for any personal account information" during recruiting. Suspected fraudulent outreach should be reported to recruiting@jumpcloud.com with the subject line "Scam Notice."
Flexible work schedules vary by country and role, and some India-based roles covering North American customers have worked a fixed evening shift in India time.
Employees in Mexico receive a vacation premium (prima vacacional), a cash uplift paid when vacation is taken.
