Position Summary
The Operations Lead serves as a liaison between the GEAE Warehouse Supervisor and the GEA operation. Leading Inbound, Inventory, Quality, and/or shipping departments and understanding the roles of Account Coordinators, Inbound, Outbound, Inventory, Quality, and Kitting Leads. To help direct, monitor and control all aspects of shipping and receiving, scheduling, inventory management, quality management and uphold procedures as well as all other warehouse functions. To instill and maintain good relationships and working conditions with all Crescent People and Customers both inside and outside of the account through proper execution and championing the Crescent Way. Ensure that all associates consistently produce acceptable productivity results. This role requires the management and purchasing of shipping materials, office supplies, and department needs. Assure compliance with OSHA, SDS, ISO, and SQF regulations.
As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:
While building on our Culture of:
- Doing It Right
- Doing It Safe
- Doing It Well
Essential Duties and Responsibilities
Safety
- Read and understand the Crescent Safety Playbook – Doing It Safe.
- Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas.
- Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture.
People
- Read and understand the Crescent Way.
- Act as a liaison to shipping/warehouse associates ensuring all order requirements are successfully communicated
- Work closely and harmoniously with fellow Team Members
- Act as liaison between the warehouse, production staff etc., and the customer in administration of accounts as required
- Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
- Positively contribute to a team environment by mutually respecting each other
- Ensure all customer touch points and communications are positive.
Productivity
- Understand and implement Crescent policies and procedures.
- Train all Crescent People on proper policies and procedures.
- Utilizes cross training to maximize site productivity as well as progress Crescent People
- Ensure that Customer expectations are met on a consistent basis.
- Encourage good working conditions and provide positive motivation for all Crescent People.
- Maintain productivity standards as dictate by department KPIs and goals.
- Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels.
- Maintain a monthly performance log for all their Crescent Team
- Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators.
- Working with other departments and utilize tools and resources to drive a lean culture.
- Leading projects to eliminate waste and defects within the department.
Quality
- Execute quality management of material through controlling customer hardware and proper execution of QEMs.
- Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.
- Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner.
- Assist with ISO program management.
- Assist with FOD and parts awareness training.
- Maintain files for Quality Event Management.
- Maintain a clean and orderly work area.
- Inspect all paperwork to identify reason for returns or shipments.
- Log non-conforming parts when applicable.
Inventory Management
- Ensure current and accurate inventory control for each account.
- Complete cycle counts, bin audits, and bin maintenance when requested.
- Ensure Inventory accuracy goals of account are met.
- Be able to report out on Inventory metrics and speak to open action items.
Customer Value
- Respond promptly to client requests via phone or email in a professional, courteous manner.
- Perform bin audits and cycle counts on quality escape research.
- Process customer quality requests.
- Process shipping document amendments and kit matrices upon request.
- Foster Crescent excellence by cultivating teamwork.
- Effectively communicate directly to customers all aspects of quality issues.
- Maintain a good working relationship with customers.
Data Integrity
- Operate with a reporting system/tools ensuring the complete integrity of all data.
Financial
- Improve organizational efficiency and waste reduction through (CI) Continuous Improvement.
Cultural Competencies
Do It Right
Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.
Do It Safe
Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.
Do It Well
Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.
Work Environment / Physical Demands
- Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements.
- Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
- Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.
Knowledge, Skills, & Capability
- The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
- Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.
- The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
- Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change.
- Determining how information fits together and how the information relates to production efficiency.
- The ability to break a problem down into steps and produce a logical timely solution.
- The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day anticipating and seeking out CI opportunities. Ability to accept, embrace and champion change management and naturally lead and influence.
Systems Usage
- Customer Systems (CAS, Pack Shop System, Oracle)
- Kronos Self Service
- Microsoft Office
Performance Metrics and Trends
- Safety
- People
- Productivity
- Quality
- Customer Value
- Financial
Qualifications
Education & Experience
- High school diploma or equivalent
Preferred Qualifications
- Experience leading teams or projects preferred
We will know that the Operation Lead is successful if they can:
- Run a safe and Productive department
- Deliver a Quality product to our customer
- Develop a self-sufficient team
- Operate a predictable business
By completing this application, you are acknowledging the following:
- I am at least 18 years of age of older
- I can perform the essential functions of this position, with or without accommodation
- I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis
