Remote
South Korea
🎧Support
Early Access — Help us improve! Share your feedback.
We use cookies to improve your experience and measure how our site is used. Learn more.
WordPress VIP, the enterprise division of Automattic, is the world’s leading agile content management platform. Our suite of open solutions and services brings the ease and agility of WordPress to the world’s largest enterprises. Our large and growing ecosystem of technologies, services, and integrations is designed to bring the freedom and power of open source to our customers, who include Meta, CNN, Salesforce, and hundreds more.
The Support Engineer role is responsible for providing advanced technical support to our enterprise customers, serving as an escalation point for complex issues that require deeper investigation. In this customer-facing role, you will handle challenging debugging scenarios, troubleshoot intricate application and platform issues, and help resolve problems that go beyond standard support workflows. You’ll work primarily through Zendesk tickets, collaborating closely with Support Engineers and Customer Success Engineers to ensure timely, high-quality resolutions while building your technical expertise and customer relationships.
You’ll serve as a technical resource for both customers and internal teams, bridging support and specialized engineering functions in high-impact situations. Support is provided 24/7, so scheduled weekday and weekend shifts, on-call rotations, as well as some holiday and evening availability, will be a requirement. Our customers are global and rely on our team to provide expedient support at any time of day.
Your day-to-day work will include:
Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement. There will be on-call rotations involving work with government contracts.
Salary range: $55,000 to $85,000 USD – Please note that salary ranges are global, regardless of location, and we pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.
We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves.
We know that applying to jobs can be stressful, and we want to ease the anxiety by providing clear expectations up front about what to expect from our process. We’ve outlined everything you need to know here, including all of the steps in the process, as well as how we approach hiring. We’re always iterating, so please feel free to offer feedback on what else we can include there to improve the hiring experience.
We are foremost engineers, though our backgrounds and experiences in life and career vary. We typically have a deep background in either WordPress development itself (some of us are long-time developers/contributors, experienced themers, or plugin developers) and/or the web (others of us are devs with backgrounds in media or general technology). All of us have a deep interest in code and learning, plus a commitment to open source, WordPress, and the future of the open web.
As passionate advocates for our customers, we are unafraid of ambiguous or challenging situations involving code, people,, or both. We understand the wider and human contexts of technical decisions and are able to communicate effectively across cultures and organizations, even in difficult situations.. We are most engaged when solving truly interesting problems collaboratively. We care about our customers and share a commitment to helping them achieve their business and creative goals.
Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place.
We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.
We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed. (Here’s what that might mean for you.) If you need accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our Employee Resource Groups.
You can track your application status and more at MyGreenhouse.
To learn about how we handle your data, please review our Job Applicant & Candidate Privacy Notice and our Privacy Policy.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster here. Automattic participates in the E-Verify program in certain locations, as required by law.
USD 55,000 - 85,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Mental Health Benefits
Employee Assistance Program
Wellness Programs
401(k) / Retirement Plan
401(k) Match
Employee Stock Purchase Plan
Unlimited PTO
Sabbatical
Flexible Hours
Unlimited Sick Days
Home Office Stipend
Coworking Allowance
Company Offsites / Retreats
Work From Anywhere
Parental Leave
Adoption Leave
Learning & Development Budget
Conference Attendance
Mentorship Program
Paid Trial
Employee Resource Groups
Employee Product Discount
Automattic's process runs application, a Slack or Zoom interview, a paid contract trial project of 2 to 6 weeks, a final interview, and offer. The company also states that AI literacy and competency are expected, with expectations varying by role. It warns that legitimate hiring happens only via automattic.com/work-with-us/ and @automattic.com email addresses.
Yes. Automattic's compensation page says salary ranges are included on each job page. The company uses global salary ranges with internal equity regardless of location, pays in local currency when possible, and reviews pay every 12 to 18 months.
Highlights include an open vacation policy with at least 25 days per year encouraged, a paid three-month sabbatical every five years at full pay and benefits, and open parental leave of up to 6 months fully paid after 12 months of tenure. Employees also get home office and coworking allowances, a professional development budget, career coaching, and partial ownership shared with everyone.
Yes. Automattic publishes country-specific packages, for example a US 401(k) with 100% match up to 6% vested day one plus fully paid medical, dental, and vision premiums, a 6% RRSP match in Canada, 12% superannuation in Australia, double pension match up to 8% with income protection in Ireland and the UK, and double pension match up to 10% in South Africa, alongside a baseline package for all other countries.
There is no office requirement. Instead of daily face time, Automattic runs in-person team meetups of 5 to 7 days as the counterweight to its otherwise asynchronous culture, and employees should expect to travel 3 to 4 weeks per year to attend them.
People who thrive on written, public, asynchronous communication and self-directed schedules. The paid trial project of 2 to 6 weeks works as a mutual-fit check before either side commits, and the company's written expectations ask everyone to communicate publicly, stay on top of notifications, and be accountable for their work. Output matters more than hours: the company says it cares about the work you produce, not just the hours you put in.
Equity / RSUs
Pay Transparency
Paid Holidays
