Systems Engineer

Job Summary

We are seeking a motivated and customer-focused Systems Engineer – Business Systems (GDC) to join our team. This role involves providing technical support, maintaining enterprise systems, assisting with projects and implementations, and ensuring a high level of service for end users. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving while supporting both operational and strategic IT initiatives.

Duties and Responsibilities

The Systems Engineer – Business Systems (GDC) will be responsible for, but not limited to:

1. User Support & Incident Management
   • Respond to user queries, gather support request information, analyze issues, and document all work performed.
   • Ensure support requests and problem tickets are completed within established SLAs.
   • Train users in the proper use of hardware and software as necessary.
   • Provide exceptional customer service and end-user support.
2. Systems Administration & Technical Support
   • Perform routine systems support, maintenance, and testing.
   • Troubleshoot hardware, software, networking, and communication issues.
   • Assist with equipment repair and replacement activities.
   • Support Azure, Microsoft 365, SharePoint, Exchange, Teams, Entra ID, and Intune environments.
   • Assist with Apple Business Manager, Mosyle, or other MDM solutions.
3. Projects & Continuous Improvement
   • Assist with research and development initiatives.
   • Support the implementation of new technologies and IT projects.
   • Assist System Administrators and Engineers with projects and implementations.
   • Maintain accurate and up-to-date documentation.
   • Research and recommend solutions for hardware and software issues.
4. Asset & Vendor Management
   • Assist with inventory tracking and maintenance.
   • Support procurement activities and record keeping.
   • Maintain records, project documentation, user instructions, and reports.
5. Additional Responsibilities
   • Attend meetings as required.
   • Maintain current knowledge of emerging technologies and industry best practices.
   • Perform other duties as assigned.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience as an IT Helpdesk Technician, Support Specialist, Systems Engineer, or End-User Support professional.
• AZ-900 Microsoft Azure Fundamentals Certification (Required).
• Strong troubleshooting, documentation, critical thinking, and problem-solving skills.
• Experience supporting Microsoft 365 services, including SharePoint, Exchange, Teams, Entra ID, and Intune.
• Experience with networking, firewalls, switches, and access points.
• Familiarity with Apple Business Manager and MDM solutions such as Mosyle or JAMF.
• Familiarity with GitHub, Azure DevOps, and third-party administration platforms.
• Familiarity with Microsoft licensing administration and Partner Center.
• Excellent customer service and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to work flexible hours and participate in on-call support rotations.

Preferred Qualifications:

• Knowledge of ITIL frameworks.
• Experience supporting enterprise cloud environments and automation initiatives.