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Web Experience Manager
About Gladly
For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.
At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 450M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT, this is a team where your work has real impact at scale. Learn more at www.gladly.ai.
You'll join Gladly's Marketing team, reporting to our Senior Manager of Demand Generation. It's a small, fast-moving team that runs on autonomy and initiative: we give people real ownership of their work and trust them to run with it rather than wait for direction. We favor momentum over process, welcome bold ideas, and treat candid feedback as part of how we get better together. Because the website supports nearly every part of the business, you'll partner broadly across teams to bring their work to life on the web.
Gladly is looking for a Web Experience Manager to own how our website gets built, maintained, and continuously improved. You'll be the hands-on expert for our site, guiding pages from concept through launch, shaping layout and design decisions, and using data to steadily improve how the site performs and converts. This is a role with real, ongoing ownership of our web presence. You are equal parts builder and optimizer. You can build and maintain pages, keep Core Web Vitals strong, and QA a release across devices, and you can just as readily find where the site is losing visitors, run a rigorous A/B test, and prove the impact in GA4. You bring ideas and solutions, not just execution, and you welcome feedback on a highly visible, public site. You'll own our web build end to end, with real creative latitude and a growth path as an individual contributor that doesn't require moving into people management. We're looking for someone with the initiative to thrive in a fast-paced, autonomous environment and the craft to make our site both beautiful and high-converting.
Salary for this role: $120,000 - $154,000
Important: The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly's bonus plan for eligible roles. In addition to cash compensation, all Gladly's employees are eligible to participate in Gladly's equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.
Gladly is redefining customer experience AI; we're designed for devotion, not deflection. We put people at the center of everything we build, from our platform to our culture. When you join us, you'll enjoy:
We're a team that believes in transparency, collaboration, and the idea that the best work happens when talented people genuinely enjoy working together. Top talent, good vibes, no politics. If this role excites you but you don't meet every qualification, we still encourage you to apply. The perspectives and experiences you bring matter more than checking every box.
USD 120,000 - 154,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Life Insurance
Fitness Stipend
Pet Insurance
Disability Insurance
Health Savings Account (HSA)
Mental Health Benefits
401(k) / Retirement Plan
Stock Options
Performance Bonus
Flexible Spending Account
Parental Leave
Fertility Benefits
Adoption Assistance
Unlimited PTO
Learning & Development
Flexible Schedule
Volunteer Time Off
Home Office Stipend
Company Offsites / Retreats
Employee Referral Bonus
