Twilio

Health Insurance

Twilio offers comprehensive medical coverage, with US employees choosing between Aetna PPO, Aetna HDHP, or Kaiser plans. Offerings vary by location.

Dental Insurance

Dental coverage is offered alongside medical and vision as part of Twilio's core insurance package. Offerings vary by location.

Vision Insurance

Vision coverage is offered alongside medical and dental as part of Twilio's core insurance package. Offerings vary by location.

Disability Insurance

Short-term disability pays 100% of salary for up to 12 weeks, and long-term disability covers 66.67% of salary. Coverage terms vary by location.

Life Insurance

Company-paid life insurance and accidental death & dismemberment cover is provided, with supplemental life insurance also available.

Mental Health Benefits

Mental health programs are available to employees and their families.

Health Savings Account (HSA)

A Health Savings Account is available to US employees enrolled in the high-deductible health plan. This is a US-specific benefit and is not offered in Twilio's other hiring countries.

Flexible Spending Account (FSA)

A Flexible Spending Account for pre-tax healthcare and dependent care expenses is available to US employees. This is a US-specific benefit.

Pet Insurance

Employees receive a 5% discount on pet insurance.

Fitness Stipend

A monthly wellness allowance for activities like gym memberships, yoga, and meditation. Twilio also offers fitness class options for employees and their families.

Employee Assistance Program

An Employee Assistance Program gives employees confidential counseling and support services.

401(k) / Retirement Plan

US employees get a 401(k) retirement account with both traditional and Roth options. Retirement provision outside the US follows local equivalents.

401(k) Match

Twilio matches 50% of the first 6% of eligible compensation contributed to the 401(k). The match applies to the US plan.

Equity / RSUs

Twilio grants RSUs on a four-year vest, typically 25% at year one then 6.25% quarterly. Roles are noted as eligible to participate in the equity plan.

Employee Stock Purchase Plan

An Employee Stock Purchase Plan lets employees buy Twilio stock through payroll deductions. Availability follows local plan eligibility rules.

Performance Bonus

Twilio runs a corporate bonus plan that eligible roles participate in alongside the equity plan.

Commuter Benefits

Commuter benefits are listed among Twilio's office perks, relevant to employees who use one of Twilio's global offices.

Unlimited PTO

Twilio operates an unlimited time-off policy, described as taking as much time as you want provided work commitments are met. Twilio's own careers copy frames it as generous time off, and allowances vary by location.

Unlimited Sick Days

Sick time at Twilio is uncapped.

Company Shutdown Days

Twilio schedules company-wide breaks where the whole organization pauses together, named on both the culture page and the Open Work model.

Paid Holidays

Paid holidays are provided on top of Twilio's time-off policy, observed according to each hiring country's calendar.

Bereavement Leave

Twilio provides paid bereavement leave following the death of a family member.

Military Leave

Military leave is available to employees serving in the armed forces or reserves.

Flexible Schedule

Twilio's Open Work model describes flexibility within a framework, including a company-wide Focus Fridays practice with few to no meetings and a stated preference for asynchronous work. Effective collaboration across time zones is still expected.

Home Office Stipend

A one-time remote work stipend for home office setup as part of Twilio's Open Work model.

Company Offsites / Retreats

Every employee has a budget to meet their team in person for team and functional off-sites, part of the Connection pillar of Open Work. Twilio also runs local in-person hub events in cities with large employee populations.

Parental Leave

Paid leave for maternity, paternity, adoption, and family medical care, plus financial assistance for adoption and fertility-related expenses.

Adoption Leave

Adoption leave is paid, and Twilio adds financial assistance toward adoption expenses.

Fertility Benefits

Financial assistance for adoption and fertility-related expenses is offered as part of an inclusive family-forming benefit.

Caregiver Policy

Paid family medical care leave is available for employees caring for a family member.

Learning & Development Budget

Twilio funds learning and development including job training, with a monthly e-book stipend and access to professional coaching through Bravely.

Mentorship Program

Twilio provides professional coaching through the Bravely platform for career development.

Defined Career Pathways

Twilio offers customized development tracks for employee progression.

Volunteer Time Off

Twilio gives every employee 20 hours of paid volunteer time each year, supporting the Twilio.org social impact program.

Employee Resource Groups

Twilio Together governs employee-led ERGs that support communities typically underrepresented in tech, alongside location-based hubs and social channels.

Employee Recognition Awards

The annual Owl Awards spotlight employees living the Twilio Magic values, and Hoot Hub is Twilio's peer recognition platform.

Team Events & Social Budget

Twilio sponsors company outings and local in-person hub events in cities with large employee populations.

Employee Product Discount

Employees get access to a discount program.

Free Snacks & Drinks

Twilio's offices stock snacks, drinks, and catered meals, with free lunch reported three days a week. This perk applies at Twilio's physical offices, not to the remote-first majority of the workforce.