Remote
Colombia
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At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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Join the team as Twilio’s next Technical Account Manager 4
Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Central hours (9am to 6pm CT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.
In this role, you’ll:
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
This role will be remote, and based in Colombia.
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Mental Health Benefits
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Fitness Stipend
Employee Assistance Program
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Employee Stock Purchase Plan
Unlimited PTO
Sick Days
Company Shutdown Days
Paid Holidays
Home Office Stipend
Company Offsites / Retreats
Parental Leave
Adoption Leave
Fertility Benefits
Caregiver Policy
Learning & Development Budget
Volunteer Time Off
Employee Resource Groups
Employee Recognition Awards
No. Twilio’s remote roles are country-bound, and each posting names an eligible country. Some roles narrow eligibility further by state, province, or region, so check the location requirements on the specific posting before applying.
Not necessarily. Eligibility varies by role, and some postings exclude particular states or metro areas. Check the location and eligibility language on the individual posting before applying.
Some Twilio postings publish salary ranges where local requirements apply, but ranges are not available in every hiring market. Twilio says starting pay may depend on skills, experience, and geographic location; when no range is shown, compensation is discussed during the hiring process.
Twilio’s Open Work materials name a one-time remote-work stipend, temporary work-location support, and company-wide breaks. Offerings vary by location, so candidates should confirm the package for their role and country.
Twilio says it uses artificial intelligence to help make its hiring process more efficient, but every hiring decision is made by Twilio employees.
Twilio publishes an anti-recruitment-fraud notice stating that it and its recruiters only direct candidates to apply through the official Careers at Twilio page. Per that notice, Twilio will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps like WhatsApp.
Performance Bonus
Military Leave
Flexible Schedule
Team Events & Social Budget
Employee Product Discount
Free Snacks & Drinks
