Advertising Operations Manager

Ad Operations and Sales Analytics support Discord's ads business, partnering with Sales, Product, Engineering, Data Science, and other cross-functional teams to deliver high-quality campaign executions, impactful data insights, and go-to-market strategy across our advertising products.

As an Ad Operations Manager, you will play a crucial part in scaling our Ads business. You'll improve the efficiency and scale of campaign execution while contributing to deep-dive analyses that drive business growth and inform go-to-market strategy. You'll provide valuable feedback to Product and Engineering teams, directly impacting Discord's advertising capabilities while removing friction from customers' experience with our platform.

What You'll Be Doing

• Ensuring ad campaigns are implemented and launched on time and to specification — including campaign parameters such as dates, targeting, tracking, impression/reach goals, geographies, and budget — working closely with Account Executives and Account Managers to align setups with client objectives
• Providing hands-on technical support to key customers and Ad Sales partners, and owning the processes and escalation path (in partnership with Engineering) for issues related to platform integration and use
• Partnering with Account Managers and technical teams to optimize campaign outcomes and maximize client ROI, including troubleshooting and A/B testing of messaging, creative, and targeting
• Synthesizing campaign performance insights for internal stakeholders and clients — performance, trends, ROI, and actionable recommendations
• Building and scaling automations and tooling (including AI/LLM-based workflows) that reduce manual effort and increase leverage across the team
• Serving as the operational engine for multiple revenue-driving functions across the Discord Business Organization

What you should have

• 3–5+ years of experience in digital advertising, ad operations, or related roles
• Hands-on experience using AI tools (e.g., LLM-based workflows, scripting/automation) to drive measurable efficiency gains in a professional environment
• Comfort working with data and light scripting — SQL required; Python or similar strongly preferred — to build or maintain internal tooling and reporting pipelines
• Demonstrated knowledge of a broad variety of ad technologies, campaign operation methodologies, and ad tracking/measurement solutions
• Experience partnering with Engineering and/or Product on technical escalations, platform integrations, or API-level troubleshooting
• Successful track record working directly with clients — understanding needs and delivering value
• Strong analytical proficiency: ability to query and interpret data, generate insights, and make data-driven decisions
• Familiarity with market trends and KPIs such as viewability, brand safety, yield analysis, and audience extension
• Excellent communication and collaboration skills in a fast-changing, cross-functional environment

Bonus Points

• Experience designing or building internal automation/tooling (bots, pipelines, dashboards) that scaled a team's operations
• Team player with a sense of humor, humility, curiosity, and empathy