Remote
US
$170K–$225K
⚙️Operations
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Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
As an AI Strategist, you are the embedded AI leader for our customers. You connect what customers are saying in their conversations, what their business needs most, and what Cresta's AI can do, then turn that into a prioritized plan and measurable results. You identify where automation and augmentation will deliver the most value, build the roadmap, and make sure the work ships and pays off.
You will not be building AI Agents from scratch. Our Forward Deployed Engineers and Forward Deployed Product Managers create and deploy them. Your focus is on making deployed AI better: finding the next opportunity, optimizing what is already live, piloting new Cresta capabilities, and proving the business impact. You are analytical, commercially minded, and credible with senior stakeholders in CX, Operations, Product, Sales, and IT. You are technical enough to work closely with FDEs and FDPMs and to give product and engineering a tight feedback loop.
We offer a comprehensive and people-first benefits package to support you at work and in life:
Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted compensation range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
OTE Range: $150,000 to $200,000 + Offers Equity
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
USD 150,000 - 200,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Wellness Programs
401(k) / Retirement Plan
Equity / RSUs
Commuter Benefits
PTO / Vacation
Home Office Stipend
Parental Leave
Free Snacks & Drinks
Remote eligibility at Cresta is set per role rather than company-wide. Its careers page describes a hybrid model "built for flexibility," where some roles carry in-office expectations while many are fully remote. Each posting is tagged with its location and work arrangement, so check the tag on the specific job before you apply.
Cresta does not publish a policy on working hours, meeting norms or async communication. Its careers page stresses fast execution through operating principles such as "patient in strategy, impatient in execution," and describes guest speakers, customer spotlights, hackathons and lunch-and-learns as part of team life. Ask about core hours and time-zone expectations during your interviews, especially for a fully remote role.
Cresta offers a choice of medical, dental, and vision plans; flexible time off that adapts to your location; and inclusive paid parental leave. Remote and hybrid employees get workspace support plus access to cutting-edge AI tooling, and equity is part of the package. Continuous learning is supported through weekly lunch-and-learns, guest speakers, and hackathons.
Most of Cresta's US postings include a salary range, and the company describes its pay as competitive and location-based. Total compensation includes equity alongside a comprehensive benefits package.
Cresta is mission-driven and fast-paced, organized around operating principles such as "Mission is the boss," "Do too much," and "Have the courage to be disliked." Employees describe high ownership and unusual "talent density." It tends to suit people who want hands-on, high-impact work and are comfortable with directness and rapid execution.
Real outreach comes only from a Cresta recruiter using an @cresta.ai email address. Cresta says it will never text you about interviews or offers, and any employment inquiry from a non-cresta.ai address should be treated as spam. If you think you've been targeted by a hiring scam, Cresta encourages reporting it to the FBI's IC3.
