Remote
Anywhere
$95K–$113K
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MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to help our customers be successful with MongoDB.
We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.
You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.
The ideal candidates should have strong technical experience in more than one of the following areas
If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).
Success Measures
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
| Requisition ID | 2273504720 |
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Mental Health Benefits
Gender Affirming Care
Pet Insurance
Employee Assistance Program
Wellness Programs
Fitness Stipend
401(k) / Retirement Plan
Equity / RSUs
Employee Stock Purchase Plan
Performance Bonus
Unlimited PTO
Paid Holidays
Sick Days
Flexible Schedule
Parental Leave
Fertility Benefits
Adoption Leave
Mentorship Program
Learning & Development Budget
Conference Attendance
Employee Resource Groups
Charity Matching
Employee Recognition Awards
MongoDB assigns one of four working models per role: In-Office, Flexible, Fully Remote, or Customer-Facing Remote, so remote eligibility is role-specific rather than company-wide. Most current openings are hybrid: of roughly 400 active roles, only about 27 are fully remote. Confirm the working model on the specific job before applying.
MongoDB has offices in more than a dozen cities, including New York (its headquarters), San Francisco, Palo Alto, Austin, London, Paris, Barcelona, Milan, Dublin, Sydney, Singapore, Seoul, Gurugram, Mexico City, and Sao Paulo. Active hiring spans more than 20 countries, concentrated in New York, Dublin, and Gurugram.
Compensation is geo-based, calibrated to the local market for each role. Equity is granted as RSUs that vest over four years (25% after the first year, then 6.25% each quarter), and employees can buy shares through an Employee Stock Purchase Plan at a 15% discount. Median total compensation sits around 217K USD.
Alongside medical, dental, and vision coverage, MongoDB offers unlimited PTO, paid parental leave for all caregiver designations, fertility, adoption, and gender-affirming care support, FSA and HSA options, and a learning-and-development budget with defined IC and management career pathways. Wellness perks are quantified at roughly 7,493 USD per year.
MongoDB is candid about intensity. Work-life balance is a recognized weak spot, with around half of employees reporting burnout, and the cadence is widely described as fast or extremely fast. It tends to suit people who thrive on high-growth momentum more than those seeking a steadier rhythm.
MongoDB fits developers and go-to-market professionals who want to work on a database platform at public-company scale with a broad, self-built product surface spanning Atlas, Vector Search, Stream Processing, Compass, and Charts. Sales roles see top-quartile quota attainment, and professional development ranks among the strongest in software.
Commuter Benefits
Relocation Assistance
Childcare Support
Caregiver Policy
Defined Career Pathways
Free Snacks & Drinks
