Remote
US
🎧Support
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At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
The Customer Experience (CX) team sits at the center of Instacart’s support ecosystem, serving our diverse community of consumers, shoppers, retailers, and advertisers through both direct support and scalable solutions. We partner closely with cross-functional teams across Product, Engineering, and Operations to surface insights from the front line, reduce friction in the customer journey, and shape future roadmaps.
We deliver empathetic, high-quality support through a blend of data-driven, operational excellence. By focusing on clear communication, critical thinking, and continuous improvement, we ensure that every customer interaction not only resolves the immediate issue but also consistently enhances the overall Instacart experience.
Preferred qualifications
Shift assignments are based on business needs. Flexibility to work evenings, weekends, and holidays is required.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Wellness Programs
Mental Health Benefits
Fitness Stipend
Employee Assistance Program
Flexible Spending Account (FSA)
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Financial Planning
Unlimited PTO
Sabbatical
Flexible Schedule
Home Office Stipend
Internet Stipend
Company Offsites / Retreats
Fertility Benefits
Parental Leave
Learning & Development Budget
Employee Product Discount
Charity Matching
Volunteer Time Off
Employee Resource Groups
US employees can work remotely from any state except Alaska and the US Territories, and Canadian employees from Ontario, Alberta, or British Columbia. Instacart has no return-to-office date, though a small set of roles such as Workplace Managers, IT, and Regional Ops must work from a specific location or time zone.
Yes. Instacart keeps offices in San Francisco (its headquarters), Toronto, and New York City, and they are open to all employees to drop in whenever they choose. Working from an office is optional for most roles under the Flex First model.
Through Team Jams, in-person gatherings held a few times a year at the team, department, or company level, plus company-wide events. Attendance is optional and Instacart covers all travel expenses for these get-togethers.
Flex First includes a stipend to outfit your work-from-home setup and monthly internet reimbursements. Employees also get a monthly $100 personal wellness stipend, or the local equivalent, on top of the setup support.
Recent openings skew heavily toward engineering, machine learning, and data science, alongside product, sales, finance, and people teams. Most postings are listed as remote across the United States and Canada, often as paired US and Canadian listings for the same role.
Student Loan Assistance
Commuter Benefits
