Remote
US
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Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Hi, I'm Al Shvarts, Senior Manager, IT, and I'm looking for a part-time Sr. IT Specialist contractor to join our globally distributed IT team as we scale. This is a hands-on role focused on keeping our people productive and our systems secure across a fully remote, SaaS-first environment. You'll execute day-to-day support, improve and automate lifecycle workflows, and contribute to our security and compliance posture through reliable operational follow-through.
This is a great opportunity to get exposure to IT operations at a fast-growing SaaS company, with a clear path to full-time conversion based on performance and business need.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
USD 45 - 50
Hourly
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Benefits
Life Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Wellness Programs
Employee Assistance Program
401(k) / Retirement Plan
401(k) Match
Financial Planning
Pay Transparency
Unlimited PTO
Sabbatical
Paid Holidays
Sick Days
Home Office Stipend
Internet Stipend
Coworking Allowance
Company Offsites / Retreats
Caregiver Policy
Parental Leave
Learning & Development Budget
Employee Resource Groups
Team Events & Social Budget
Employee Recognition Awards
No. Customer.io uses location-independent pay: a given role carries the same USD range whether it is posted for the Americas or EMEA, with no cost-of-living tiering or location multiplier. Every open role publishes its salary range directly on the posting.
Customer.io is fully remote, with no office requirement for any role. Openings are posted as either Americas Remote or EMEA Remote, and the postings that spell out eligibility name the USA, Canada, the UK, and Ireland. Check the region label on the specific role you are applying to.
Customer.io runs a stated async operating model, which it describes as prioritizing thoughtful communication and reducing unnecessary meetings. It has established collaboration hours across time zones, so expect async-first work with a window of overlap rather than a fully meeting-free schedule.
PTO is unlimited, with a recommended minimum of 20 vacation days a year, and paid holidays and sick days sit outside that policy. Longer leave is spelled out as well: 16 weeks of paid parental leave for birth, adoption, or foster care, six weeks of paid family medical leave, and a month of paid sabbatical after five years.
New hires receive up to $1,500 USD to set up a home office, followed by a $250 USD monthly remote work stipend covering internet, cell phone plans, and other remote work costs. Employees who would rather not work from home can claim up to $300 USD monthly for coworking space.
Medical Leave
Flexible Schedule
