Remote
Americas, US +1 more
$86K–$95K
🤝Customer Success
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Founded in 2012, Bugcrowd is the preemptive security platform that unifies exposure discovery and assessment, offensive testing, and intelligence shaped by AI and human insight to help organizations avoid, discover, and validate real-world risk. Bugcrowd helps security teams move faster by identifying the exposures that matter most so they can act first and stay ahead of attackers. By combining the power of humans and AI, teams can preempt attack paths and prevent breaches. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Visit www.bugcrowd.com.
Job Summary
As a Customer Experience Manager II (CEM II) – Federal at Bugcrowd, you will be a strategic partner to our Federal customers, helping them maximize the value of Bugcrowd’s cybersecurity platform and services. You will own a portfolio of Federal and State and Local accounts and serve as the primary point of contact across the customer lifecycle from onboarding and adoption through renewal and expansion.
This role is ideal for someone who understands the unique needs of Federal customers and can successfully navigate complex organizations, multiple stakeholders, procurement processes, security requirements, and mission-driven environments.
You will also partner cross-functionally with Sales, Solutions Engineering, Operations, Product, Security, and Professional Services to advocate for customers and drive successful outcomes.
The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
Sitting and/or standing - Must be able to remain in a stationary position 50% of the time
Carrying and /or lifting - Must be able to carry / move laptop as needed throughout the work day.
Environment - remote, work-from-home 100% of the time.
At Bugcrowd, we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent.
The provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business. The national estimate for the current base range for this position is $83,200 - $114,400.
This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.
This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.
The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).
Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.
Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here: https://www.bugcrowd.com/privacy.
Bugcrowd is EOE, Disability/Age Employer.
Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com.
Apply at: https://www.bugcrowd.com/about/careers/
USD 83,200 - 114,400
Annually
Wellness Programs
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Benefits
Life Insurance
Disability Insurance
Flexible Spending Account (FSA)
Stock Options
Performance Bonus
Pay Transparency
PTO / Vacation
Paid Holidays
Sick Days
Bereavement Leave
Home Office Stipend
Parental Leave
Defined Career Pathways
Learning & Development Budget
Certification Support
Employee Resource Groups
Team Events & Social Budget
Bugcrowd's open job postings describe the working environment as remote, work-from-home 100% of the time. Each posting is tied to a specific country, so check the listing for where a role is open.
Bugcrowd says it targets the 50th percentile of the market for general roles and the 75th percentile for highly specialized roles. It uses a geo-targeted approach so pay is competitive across international markets and US regions, and salary details in its US postings are based on US national averages.
Yes. Every employee is offered stock options on hire. Annual bonuses are linked to company targets, and additional equity grants can come with exceptional performance or a promotion.
Bugcrowd uses a transparent leveling system with parallel tracks for individual contributors and people managers, so moving up does not require moving into management. Regular full-time employees can apply for annual tuition and book reimbursement for job-related courses, part of continuing education such as seminars and certifications can be reimbursed each year, and Bugcrowd has an internal enablement team.
Bugcrowd gives employees wellness days, additional days off beyond holidays each year. It also runs wellness weekends, a wellness raffle and a community channel for celebrating fitness, and US employees get wellness programs such as raffles, fairs and challenges run with the company's healthcare provider.
Yes. Bugcrowd has Employee Advisory Committees and community groups including ParentsXchange, HealthisWealth, Neurodivergent Voices, Ladybugs, Quiltbag and the HackHER Network.
401(k) / Retirement Plan
Book Stipend
Mentorship Program
