Remote
UK, Denmark +1 more
🤝Customer Success
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Customer Sucess Manager, UK
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.
The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our platform. We define our Customer Success strategies, priorities, and go-to-market techniques. We lead with a customer-centric mindset, use a collaborative team approach, and represent the voice of the customer every day.
Our team not only manages relationships and ensures customer satisfaction — we also understand our customers’ strategic goals and challenges, helping them operationalize our platform to maximize business value.
The Customer Success Manager will play a key role in helping our customers transform the way they manage cybersecurity risk. In this role, you’ll own and manage a portfolio of customer relationships across industries, ensuring satisfaction and long-term value through strategic engagement. You’ll apply your understanding of cybersecurity practices, third-party risk, our platform, and proactive customer success methodologies to deepen relationships, expand usage, and grow revenue.
Benefits:
Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!
The estimated total compensation range for this position is £100,000 - £110,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.
Important: SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.
We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.
Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.
SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position.
GBP 100,000 - 110,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Assistance Program
401(k) / Retirement Plan
Stock Options
Equity / RSUs
Performance Bonus
Unlimited PTO
Paid Holidays
Bereavement Leave
Flexible Schedule
Parental Leave
Learning & Development Budget
Conference Attendance
Defined Career Pathways
Employee Referral Bonus
Employee Recognition Awards
Volunteer Time Off
Team Events & Social Budget
The company hires across the United States, Canada, and Latin America, with recent roles based in Brazil and Argentina. It also maintains office and hiring presence internationally, including Prague, Romania, London, and Uruguay across Europe, plus India and Taiwan.
Most open roles are fully remote, though a portion are hybrid. Hybrid roles tend to be tied to the New York City and Austin, Texas offices and are typically listed as a few days at home, while many roles outside those hubs are open as fully remote.
SecurityScorecard offers unlimited paid time off covering vacation, sick days, and unobserved holidays, plus a four-week paid sabbatical after four years of service. It also provides a $3,000 annual education stipend, and full-time employees may purchase common stock at fair market value.
The company describes the work as high speed, low drag and is built for people who want to move fast on cybersecurity problems. Teams span supply-chain cyber risk, threat intelligence, security and risk operations, and cyber insurance, so it fits candidates drawn to security ratings and risk management specifically.
Engineering works across languages including Python, Go, Node.js, Ruby on Rails, and Scala, with React on the front end and data stores such as PostgreSQL, Redis, Apache Spark, and ClickHouse. The ratings and analytics side leans on machine-learning tooling like PyTorch, XGBoost, scikit-learn, and Databricks, deployed on Docker, Kubernetes, and Terraform.
Employee Resource Groups
