Remote
Philippines
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We are looking for a Customer Support Advisor to join our team! If you are a tech-savvy individual eager to grow your career in Technical Support and you enjoy solving difficult technical application issues, let’s chat!
You will help our clients and partners navigate our Location Marketing Cloud, answer their technical questions, and make sure they have an excellent customer experience. You’ll work closely with our colleagues in the Customer Success team to deliver great support and solutions. Building and maintaining relationships across departments will be key to your success, including close collaboration with the other Technical Support & Services teams, such as Implementation.
Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Mental Health Benefits
Stock Options
PTO / Vacation
Flexible Schedule
Parental Leave
Learning & Development Budget
Team Events & Social Budget
The careers page sets out five steps: application review, an initial chat, one or more colleague interviews, a panel interview, then offer and onboarding. New hires follow a structured onboarding plan.
Uberall says it offers competitive benefits that match what is common in each employee's country, so the package depends on where you live. It also runs a long-term incentive plan through a Virtual Stock Option Plan (VSOP) and an Equity Plan (ESOP) for all eligible employees. Learning support includes Leadership Foundations and individual e-learning skills programs.
Uberall is headquartered in Berlin and lists global offices in Berlin, San Francisco, Paris, Amsterdam, Barcelona and Cebu. Working from an office is optional.
Uberall's engineering postings ask for fluent English, at a level that lets you work well in a remote, largely asynchronous team.
Uberall's own job postings name Kotlin, Groovy, Java, Scala, Spring Boot, Hibernate, JUnit, MySQL, Elasticsearch, Docker, OpenAPI and AWS. Postings also name AI tools such as Gemini and Claude.
