Federal Support Engineer 3

Important: At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

• Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests.
• Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data.
• Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management
• Become a subject matter expert in many Datadog product areas
• Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements 
• Provide mentorship to junior members of the team and serve as their escalation partner
• Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption 
• Work from a Datadog office 3 - 5 days per week 

Who You Are

• A candidate with hands-on experience delivering technical support to public‑sector environments and strictly regulated workloads.
• 5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers. 
• Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud‑native architectures.
• Hands‑on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi‑cloud environments
• An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences
• A strong mentor to your technical peers 
• A critical thinker with the capacity to understand a complex technical problem
• Self-motivated, detail-attentive, and able to continuously learn
• Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating‑system layers.
• Able to work an on-call rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government.