Sr. Director, IT Product Management – Post Sales (Hybrid) at MongoDB

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Job Description

Role Overview

Own the end-to-end technology strategy and roadmap for the Partner, Customer success, Professional Services and Customer Support organizations, translating business objectives into scalable, AI-native platforms. Lead a small team of Product Managers while staying hands-on across solutioning, architecture, and delivery.

We are looking to speak to candidates who are based in Palo Alto for our hybrid working model.

Key Responsibilities

Partner Technology

Own the Partner Center technology roadmap spanning cloud provider integrations, partner attribution & telemetry, and incentive/MDF management
Drive build-vs-buy decisions for the Partner platform in direct partnership with Partner leadership
Deliver solutions that support the full partner lifecycle: onboarding, co-sell, information sharing, support, progress tracking, and program management across Resellers, Technology Partners, ISVs, and Cloud Marketplaces
Align partner technology with Sales, Partner Ops, and Partner Specialist workflows

Customer Success Technology

Own the Customer Success technology stack supporting CSMs across the full customer lifecycle: onboarding, adoption, expansion, and renewal
Partner with Customer Success leadership to translate business objectives into scalable tooling and automation
Enable CSM productivity through health score visibility, account intelligence, and proactive risk alerting
Ensure tight integration between Customer Success platforms and Sales, Support, Billing, and Product systems
Drive adoption of AI-assisted workflows for CSMs including next-best-action recommendations, sentiment signals, and churn risk indicators

Customer Support Technology

Own the Customer Support technology stack to enable customer support team with right tooling, including AI/agentic infrastructure, ETL/data pipelines, Workforce Management, and customer engagement tooling (chat, voice, workflow automation)
Partner with Technical Support, Customer Success, and Professional Services to align technology investments with operational goals
Ensure integration with Sales, Customer Success, Billing, and Product systems through standardized APIs and data models
Maintain high availability, security, and compliance across all support platforms

AI & Automation

Define and execute a multi-year AI roadmap for Partner ecosystem and Customer Support, encompassing:

Suggested responses and knowledge article generation
Case summarization and sentiment detection
Next-best-action recommendations and predictive case routing
Autonomous AI agents and copilots embedded in support workflows

Architect scalable conversational AI platforms across chat, voice, and digital channels
Establish frameworks to measure AI containment rates, hallucination risk, escalation patterns, and customer trust
Lead the transition from reactive case management to predictive, proactive support
Establish governance for responsible, secure, and explainable AI deployment

Transform support data into a strategic asset that informs Product and business decisions

Delivery & Governance

Drive governance and prioritization across a high-volume requirements backlog, managing stakeholder expectations, resource constraints, and phased delivery commitments
Lead by influence across cross-functional teams including Sales AEs, SAs, CSMs, Partner Ops, and engineering
Upskill support agents and managers in AI collaboration; partner with HR and Enablement to redefine roles in an AI-native organization

Requirements

Experience

15+ years in enterprise IT or technical product management
Proven experience with PRM/CRM ecosystems and complex enterprise integrations
Prior experience building and managing partner platforms across the full partner lifecycle
Hands-on familiarity with agentic AI platforms, LLM orchestration, and MCP-based tool integrations

Leadership & Delivery

Track record of leading cross-functional IT delivery across multiple concurrent workstreams under resource constraints
Demonstrated hands-on product management: prototyping, writing requirements, running discovery, and partnering directly with engineering
Experience owning and driving build-vs-buy decisions with business and finance stakeholders to conclusion
Strong executive communication skills; able to present defensible technology recommendations to CIO and CCO-level leadership

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

REQ ID: 2273470079

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$168,000—$330,000 USD

Benefits & Perks

Health & Wellness

Health Insurance

Comprehensive medical plans via Cigna (HDHP w/ HSA, EPO, PPO) and Kaiser HMO for CA employees. Deductibles run from $0 in-network on the Cigna PPO and the Kaiser HMO to $250 on the Cigna EPO and $1,700 on the HDHP for employee-only coverage, with $20 copays and 100% preventive care coverage.

Dental Insurance

Cigna dental insurance with 100% preventative coverage and an annual maximum that increases with yearly cleanings.

Vision Insurance

EyeMed vision insurance with up to $180 in annual savings on contacts and frames plus member discounts.

Life Insurance

Company-provided life insurance plus AD&D (Accidental Death & Dismemberment) coverage.

Disability Insurance

Income protection through company-provided disability insurance.

Health Savings Account (HSA)

MongoDB automatically contributes to a Health Savings Account for employees enrolled in the Cigna high-deductible health plan.

Flexible Spending Account (FSA)

Pre-tax Healthcare FSA and Dependent Care FSA for out-of-pocket medical and dependent care expenses.

Mental Health Benefits

Headspace subscription for employees and dependents; Spring Health in the US covers up to 10 therapy visits/year; Cigna Behavioral Health offers $20 in-network sessions via Headway, Talkspace, and Alma; plus an internal Mental Health First Aider program and the MongoDB Bloom wellness program.

Gender Affirming Care

Enhanced Gender Affirmation services through Cigna for US employees, covering hormone therapy, gender-affirming surgery, voice therapy, and blepharoplasty — part of the 7% of Cigna client companies offering this scope of coverage.

Pet Insurance

Pet insurance via Wagmo covering routine care, grooming, emergency, and cancer treatments, plus community discounts.

Employee Assistance Program

Confidential 24/7 EAP hotline with 3 free counseling sessions per issue, plus referrals for family support, legal advice, and fitness.

Wellness Programs

MongoDB Bloom delivers monthly holistic wellness initiatives covering stress, nutrition, sleep, and mindfulness, alongside virtual and on-site fitness classes, meditation sessions, and wellness workshops.

Fitness Stipend

Gympass membership available, plus on-site gym facilities and on-site fitness classes at hub offices.

Financial

401(k) / Retirement Plan

401(k) plan for US employees, with pension and retirement programs available across other regions.

Equity / RSUs

RSU grants with 4-year vesting: 25% annual cliff at year 1, then 6.25% quarterly through years 2-4.

Employee Stock Purchase Plan

ESPP allows contributions up to 15% of base salary with a 15% discount on the purchase price of stock.

Performance Bonus

Performance bonuses are offered as part of total compensation, with most employees receiving an annual bonus.

Time Off

Unlimited PTO

Flexible PTO policy applied globally and based on mutual trust between employee and manager; non-US regions have competitive time-off equivalents.

Paid Holidays

11 paid US holidays including New Year, MLK Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving (and the day after), Christmas Eve, and Christmas.

Sick Days

Paid sick time available separate from the flexible PTO program.

Flexible Schedule

Family & Care

Parental Leave

20 weeks of fully paid gender-neutral parental leave (birth, adoption, or foster) plus an additional 4 weeks of fully paid flexible work arrangement to ease return-to-work, after 1 year of tenure.

Fertility Benefits

Carrot covers IVF, genetic testing, egg freezing, donor eggs/sperm, surrogacy, and adoption with no infertility diagnosis required and no age, sexual orientation, gender identity, or marital status restrictions. Reimbursement of 90% of expenses up to $50,000 USD lifetime in the US (equivalent of $20,000 USD lifetime for non-US employees).

Adoption Leave

Adoptive parents receive the same 20 weeks of fully paid leave as birth parents under the gender-neutral parental leave policy, plus Carrot adoption financial assistance.

Professional Growth

Mentorship Program

Internal mentor and buddy program operating cross-departmentally, plus the MentorHER program for women in tech.

Learning & Development Budget

New-hire technical training across Atlas, Server, Drivers, and Cloud Services; on-demand professional skills development; regional GTM bootcamps; and leadership development programs for managers and emerging leaders.

Conference Attendance

Job training and conference attendance support, plus internal Lunch and Learns.

Culture & Perks

Employee Resource Groups

13 active ERGs: BEAM, Config.MDB (neurodiversity/disability), Green Team (sustainability), MDBWomen, MongoDB_API (AAPI), Queer Collective, Queeries, QueLatine, MDBWomen in Sales, UGT (underrepresented genders in tech), Veterans, Mindful at MongoDB, and Caregivers.

Charity Matching

Bright Funds platform offers access to 300,000+ vetted charities; MongoDB covers transaction fees on employee donations.

Employee Recognition Awards

Established employee awards program honoring contributions and impact.

Frequently Asked Questions

Can I work fully remotely at MongoDB?

MongoDB assigns one of four working models per role: In-Office, Flexible, Fully Remote, or Customer-Facing Remote, so remote eligibility is role-specific rather than company-wide. Most current openings are hybrid: of roughly 400 active roles, only about 27 are fully remote. Confirm the working model on the specific job before applying.

Which locations does MongoDB hire in?

MongoDB has offices in more than a dozen cities, including New York (its headquarters), San Francisco, Palo Alto, Austin, London, Paris, Barcelona, Milan, Dublin, Sydney, Singapore, Seoul, Gurugram, Mexico City, and Sao Paulo. Active hiring spans more than 20 countries, concentrated in New York, Dublin, and Gurugram.

How does MongoDB handle compensation and equity?

Compensation is geo-based, calibrated to the local market for each role. Equity is granted as RSUs that vest over four years (25% after the first year, then 6.25% each quarter), and employees can buy shares through an Employee Stock Purchase Plan at a 15% discount. Median total compensation sits around 217K USD.

What benefits does MongoDB offer?

Alongside medical, dental, and vision coverage, MongoDB offers unlimited PTO, paid parental leave for all caregiver designations, fertility, adoption, and gender-affirming care support, FSA and HSA options, and a learning-and-development budget with defined IC and management career pathways. Wellness perks are quantified at roughly 7,493 USD per year.

What is the work pace like at MongoDB?

MongoDB is candid about intensity. Work-life balance is a recognized weak spot, with around half of employees reporting burnout, and the cadence is widely described as fast or extremely fast. It tends to suit people who thrive on high-growth momentum more than those seeking a steadier rhythm.

Who thrives at MongoDB?

MongoDB fits developers and go-to-market professionals who want to work on a database platform at public-company scale with a broad, self-built product surface spanning Atlas, Vector Search, Stream Processing, Compass, and Charts. Sales roles see top-quartile quota attainment, and professional development ranks among the strongest in software.