Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, loyalty, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
Reporting to the IT Manager, you will join our Corporate IT team and provide technical assistance and support to end-users across Olo on various hardware and software issues. We take great pride in the reliability, security, and performance of our systems and services, and will look to you to bring a basic understanding of IT systems, troubleshooting skills, and the ability to communicate technical information clearly to non-technical users.
This is a non-exempt, on-site position at Olo’s headquarters in New York City, 5 days per week (Monday-Friday).
Olo provides 20 days of paid time off annually for employees to use for vacation, personal time, and rest.
10 Sick Days
Employees receive 10 dedicated sick days per year, separate from PTO, to use when they're ill or need to care for a sick family member.
Quarterly Mental Health Days
Olo offers 4 mental health days per quarter (16 days annually) dedicated to employee mental health and wellbeing, recognizing the importance of psychological rest.
Bimonthly Half-Day Summer Fridays
During the summer months, Olo offers half-day Fridays twice per month, allowing employees to enjoy extended weekends.
Company Holiday Break
Olo provides a company-wide holiday break where the entire organization shuts down, giving employees uninterrupted time to recharge without work obligations.
Volunteer Time Off
Olo offers dedicated paid time off for employees to volunteer in their communities, supporting causes they care about during work hours.
Premium Healthcare Coverage
Olo provides premium health insurance coverage for employees and their families, ensuring comprehensive medical care.
Dental Insurance
Comprehensive dental insurance is provided to employees and their families, covering preventive care, basic procedures, and major dental work.
Vision Insurance
Vision insurance coverage is included for employees and their families, covering eye exams, glasses, and contact lenses.
401(k) Match
Olo matches employee contributions to their 401(k) retirement savings plan, helping employees build long-term financial security.
Potential Company Equity
Eligible employees may receive equity in Olo (publicly traded on NYSE: OLO), providing ownership stake and long-term financial upside.
Donation Match Benefits
Olo matches employee charitable donations, amplifying their impact on causes and organizations they support.
12-Week Parental Leave
Olo provides 12 weeks of paid parental leave for new parents, supporting family bonding time regardless of how the child joins the family.
Remote Office Stipend
Olo provides a stipend to help employees set up and maintain an effective home office environment with necessary equipment and furniture.
Flex Work Policy
Olo offers flexible work arrangements, allowing employees to adjust their schedules to balance work and personal commitments effectively.
Annual Development Stipend
Employees receive an annual budget for professional development, including courses, conferences, certifications, and other learning opportunities.
Mentorship Program
Olo offers a structured mentorship program connecting employees with experienced mentors to support career growth and skill development.
GROW Leadership Development Program
Olo's GROW program provides leadership development training and clear career progression pathways. Employees also have access to a library of 20,000+ on-demand training courses.
Virtual Events & Regional Meetups
Olo organizes virtual team events and in-person regional meetups to foster connection and community among distributed team members.
