Partner Success Manager II – Demand Partnerships

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Demand Partnerships Team

The Demand Partnerships team builds and grows strategic partnerships that expand customer demand across Thumbtack's marketplace. We work cross-functionally with Product, Engineering, Sales, Marketing, Operations, and external partners to develop scalable integrations, launch new capabilities, and unlock new marketplace opportunities. Our team combines strategic partnership management with operational excellence to deliver measurable business outcomes for both our partners and Thumbtack.

About the role

As a Partner Success Manager II, you will own a portfolio of Thumbtack's most strategic Demand API partners, serving as both the executive relationship owner and trusted business advisor responsible for long-term partner success and marketplace growth. You'll leverage data, market insights, and a deep understanding of partner objectives to develop account strategies, identify expansion opportunities, and influence cross-functional decisions that improve partner and marketplace performance.

Success in this role requires balancing strategic thinking with operational excellence. You'll lead complex initiatives across Product, Engineering, Sales, Marketing, Operations, and Support to launch new capabilities, solve partner challenges, and scale programs that create value beyond your own portfolio. Your work will directly influence Thumbtack's partnership strategy, Demand API platform, and long-term marketplace growth.

What you’ll do

• Own the strategy, performance, and long-term growth of a portfolio of Thumbtack's highest-impact Demand API partners, driving partner health, retention, expansion, and measurable business outcomes.
• Build trusted executive relationships and develop strategic account plans that align partner priorities with Thumbtack's long-term marketplace strategy.
• Lead complex cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and other teams to launch integrations, new capabilities, and go-to-market initiatives.
• Use partner performance data, market insights, and business trends to identify growth opportunities, influence strategic decisions, and improve marketplace outcomes.
• Partner with Product and Engineering to shape roadmap priorities while identifying and executing partner expansion opportunities from business case through launch.
• Design and scale partner success strategies, operational improvements, and best practices while serving as a subject matter expert within the Demand Partnerships organization.

In order to be successful, you must bring

• 5+ years of experience in strategic partnerships, customer success, business development, account management, or a similar customer-facing role with increasing ownership and complexity.
• Demonstrated success managing strategic or enterprise partnerships, building executive relationships, and delivering measurable business growth.
• Proven ability to develop data-driven strategies, identify growth opportunities, and lead complex cross-functional initiatives in ambiguous environments.
• Strong business acumen with experience influencing senior stakeholders, building business cases, and balancing partner needs with company priorities.
• Experience working with API, platform, or systems integrations, with the ability to translate technical concepts into business value for technical and non-technical audiences.
• Excellent communication, analytical, stakeholder management, and project leadership skills. Experience working with retailers, e-commerce companies, marketplaces, or other large consumer-facing partners is a plus.

Expected salary ranges

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $85,000 - $117,000.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $85,000 - $117,000.
• For candidates living in all other US locations, the expected salary range for this role is currently $85,000 - $117,000.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.