Remote
Americas, US +1 more
$55K–$70K
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At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
Product Support Specialists at Affirm provide fast and reliable service to our merchant business partners. This role is at the front line of our merchant support experience, and you will be responsible for ensuring that any technical or operational issues our merchants have are quickly resolved. You will become a product and payments expert, viewed by our clients as a trusted partner from whom they can reliably get quick and correct information. You will work cross-functionally with Affirm’s Sales, Client Success, Operations, and Engineering teams to provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.
About the Operations team
The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.
Pay Grade - D
Equity Grade - 1
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $55,000 - $75,000
This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.
#LI Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.
USD 55,000 - 75,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Benefits
Flexible Spending Account (FSA)
Life Insurance
Disability Insurance
Pet Insurance
Gender Affirming Care
Fitness Stipend
Wellness Programs
Employee Assistance Program
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Employee Stock Purchase Plan
PTO / Vacation
Paid Holidays
Company Shutdown Days
Sick Days
Home Office Stipend
Meal Stipend
Company Offsites / Retreats
Parental Leave
Adoption Leave
Fertility Benefits
Caregiver Policy
Learning & Development Budget
Mentorship Program
Conference Attendance
Volunteer Time Off
Employee Resource Groups
Employee Recognition Awards
Team Events & Social Budget
Affirm's job board currently lists remote roles in the United States, Canada, Poland, Spain, and the United Kingdom, with Canadian hiring excluding Quebec. Remote employees can live almost anywhere within their country of employment.
Yes. Affirm maintains dedicated offices in Chicago, New York City, San Francisco, and Toronto, plus shared workspaces in Seattle, Warsaw, Madrid, and London, all available on a voluntary basis for remote employees. The company also brings teams together in person through offsites, gatherings, and collaborative working sessions.
Affirm covers 100 percent of medical premiums at every plan level for employees and their dependents, and backs that with dedicated mental health programs. Birth and non-birth parents both get 18 weeks of paid leave followed by a 4-week return-to-work transition at full base pay, and an employee stock purchase plan lets you buy Affirm shares at a discount.
Applications run through Greenhouse, and Affirm is unusually open about how it screens: AI-powered tools may help compare your resume against role requirements, but the company states that all hiring decisions are made by humans and no candidate is automatically rejected by an AI system. Candidates can request accommodations or an alternative selection process by contacting the recruiting team.
Affirm calls its people Affirmers and looks for candidates who are motivated rather than intimidated by complex problems in consumer finance. The stated values favor transparency and accountability, summed up in principles like people come first, no fine print, and it's on us.
Performance Bonus
Profit Sharing
Pay Transparency
Relocation Assistance
Commuter Benefits
Bereavement Leave
Flexible Schedule
Defined Career Pathways
Charity Matching
