Revenue Enablement Manager

Important: *This role is remote within Ireland, with an expectation of at least one day per week in our Dublin office, especially during the first several months as you build relationships and establish yourself within the business.*

We are hiring a collaborative and strategic Revenue Enablement Manager to step in as the dedicated enablement business partner for our global Customer Experience (CX) team that includes Customer Success Managers (CSMs), Customer Success Engineers (CSEs), Professional Services, Knowledge/Education/Support, and Renewals.

While you are not expected to be a deeply technical builder or run product training sessions yourself, you are skilled at translating complex concepts into engaging, practical learning experiences and partnering with managers to reinforce and coach around this learning to turn it into meaningful behavior changes. If you are passionate about the driving high-value customer conversations and thrive in a fast paced environment, this may be the role for you!

What you'll do:

• Own the CX enablement blueprint: Deeply immerse yourself in the team’s workflows, challenges, and priorities to deliver high impact enablement initiatives. Identify skill gaps, prioritize enablement investments, and support key programs and launches.
• Partner with leadership: Serve as a trusted advisor to CX leadership and rev ops, aligning enablement initiatives to critical business drivers to continuously improve customer adoption and expansion.
• Develop and execute scalable enablement programs: Design initiatives that educate, engage, and empower our CX team members and are tailored to their roles. Create reinforcement materials and manager coaching kits that drive sustained behavior change beyond initial training delivery.
• Collaborate cross-functionally: Partner closely with Sales, Product Marketing, and RevOps to build and deliver high impact go to market initiatives.
• Capture feedback and iterate: Implement a continuous improvement cycle for enablement resources, leveraging feedback and performance data to optimize CX readiness and productivity.
• Measure impact: Define KPIs, track program performance, and surface actionable insights to inform decision making and future investments.

What you bring to the table:

• 7+ years of experience in CX enablement, sales enablement, customer success, or a similar role, ideally within enterprise software or SaaS.
• Proven success designing and scaling enablement programs, including technical enablement programs, that result in measurable revenue growth and audience satisfaction.
• Strong strategic thinking and execution skills, with the ability to see the big picture while managing the details.
• Track record of influencing behavior at a variety of levels in the organization, including cross-functional teams, by articulating complex ideas clearly and persuasively.
• Exceptional presentation, verbal, and written communication skills; a highly effective influencer who can manage expectations across multiple stakeholders.
• A data-driven mindset, with the ability to leverage metrics, dashboards, and insights to inform continuous program optimization.
• Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance.
• Flexible team player comfortable with a fast-paced, often ambiguous, environment.

Preferred (Brownie Points)

• Previous experience working with customers in as B2B SaaS organization.
• Familiarity with CX and enablement tools (e.g. Planhat, Salesforce, WorkRamp).

For Irish roles: Please note we can only consider applicants who are entitled to work permanently in Ireland for this position.