Can I work fully remotely at MongoDB?

MongoDB assigns one of four working models per role: In-Office, Flexible, Fully Remote, or Customer-Facing Remote, so remote eligibility is role-specific rather than company-wide. Most current openings are hybrid: of roughly 400 active roles, only about 27 are fully remote. Confirm the working model on the specific job before applying.

Which locations does MongoDB hire in?

MongoDB has offices in more than a dozen cities, including New York (its headquarters), San Francisco, Palo Alto, Austin, London, Paris, Barcelona, Milan, Dublin, Sydney, Singapore, Seoul, Gurugram, Mexico City, and Sao Paulo. Active hiring spans more than 20 countries, concentrated in New York, Dublin, and Gurugram.

How does MongoDB handle compensation and equity?

Compensation is geo-based, calibrated to the local market for each role. Equity is granted as RSUs that vest over four years (25% after the first year, then 6.25% each quarter), and employees can buy shares through an Employee Stock Purchase Plan at a 15% discount. Median total compensation sits around 217K USD.

What benefits does MongoDB offer?

Alongside medical, dental, and vision coverage, MongoDB offers unlimited PTO, paid parental leave for all caregiver designations, fertility, adoption, and gender-affirming care support, FSA and HSA options, and a learning-and-development budget with defined IC and management career pathways. Wellness perks are quantified at roughly 7,493 USD per year.

What is the work pace like at MongoDB?

MongoDB is candid about intensity. Work-life balance is a recognized weak spot, with around half of employees reporting burnout, and the cadence is widely described as fast or extremely fast. It tends to suit people who thrive on high-growth momentum more than those seeking a steadier rhythm.

Who thrives at MongoDB?

MongoDB fits developers and go-to-market professionals who want to work on a database platform at public-company scale with a broad, self-built product surface spanning Atlas, Vector Search, Stream Processing, Compass, and Charts. Sales roles see top-quartile quota attainment, and professional development ranks among the strongest in software.

Sales Support Associate (Hybrid) at MongoDB

Job Description

The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems.

MongoDB’s SalesOps Associates are mentored and coached by highly-skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real-world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift Timings: 2:00 PM-10:00 PM (cabs will be provided)

You will have the opportunity to

Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry
Get insights and experience first-hand how an effective, fast-paced organization operates through learning about marketing/sales processes, collaboration and tools
Establish a strong network of peers and mentors
Gain insight into a $45Bn technology industry that is rapidly transforming

Responsibilities

Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
Data updates, such as Account/Territory Assignments
User Administration e.g. activating new users and deactivating departing users in sales tools
Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)
Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality
Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations
Identify and qualify new accounts to support the team in managing territory bullpens globally
Build Pipeline Generation (PG) research reports by researching accounts and executives to identify and build lists of key roles and targets
Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
Writing SQL queries to automate manual processes
Create Sigma/Tableau dashboards
Analyzing code segments regularly
Working with internal customers across different time zones
Create requirement gathering docs, estimate project timelines, UAT scenarios, automation release

Skills & Experience

Graduate in any discipline with a minimum 2.5 years of sales operations experience is preferred
Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
Hands on experience on sales productivity and efficiency tools such as LeadIQ, ZoomInfo, and Cognism is preferred
Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
Able to handle and work with large volume of data
Understanding of sales cycle and process & data segmentation
Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
Must show process and business oriented mindset
Must have critical thinking, attention to detail, problem solving and troubleshooting attitude
Should have problem identification and articulation skills
Experience - 3 yrs in SQL
Strong Automation Skills with experience in SQL/BI
Good Data warehouse knowledge
Bachelor’s degree or higher in Operations, Business, Project Management, Engineering
Open-minded, creative, and proactive thinking
Prior experience working with bulk update tools like the workbench

Behavioral & Engagement Expectations

Team player
Open to feedback
Contributor in meetings
Assertiveness
Stakeholder management
Able to carry out repetitive work
Collaborative mindset
Customer-Focused Mindset
Problem-solving attitude
Analytical skills

Perks & Benefits

Macbooks are company-standard
Competitive salary and equity
Comprehensive Health cover, dental cover, travel insurance & Life Insurance
20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID -3273512576

Benefits & Perks

Health & Wellness

Health Insurance

Comprehensive medical plans via Cigna (HDHP w/ HSA, EPO, PPO) and Kaiser HMO for CA employees. Deductibles run from $0 in-network on the Cigna PPO and the Kaiser HMO to $250 on the Cigna EPO and $1,700 on the HDHP for employee-only coverage, with $20 copays and 100% preventive care coverage.

Dental Insurance

Cigna dental insurance with 100% preventative coverage and an annual maximum that increases with yearly cleanings.

Vision Insurance

EyeMed vision insurance with up to $180 in annual savings on contacts and frames plus member discounts.

Life Insurance

Company-provided life insurance plus AD&D (Accidental Death & Dismemberment) coverage.

Disability Insurance

Income protection through company-provided disability insurance.

Health Savings Account (HSA)

MongoDB automatically contributes to a Health Savings Account for employees enrolled in the Cigna high-deductible health plan.

Flexible Spending Account (FSA)

Pre-tax Healthcare FSA and Dependent Care FSA for out-of-pocket medical and dependent care expenses.

Mental Health Benefits

Headspace subscription for employees and dependents; Spring Health in the US covers up to 10 therapy visits/year; Cigna Behavioral Health offers $20 in-network sessions via Headway, Talkspace, and Alma; plus an internal Mental Health First Aider program and the MongoDB Bloom wellness program.

Gender Affirming Care

Enhanced Gender Affirmation services through Cigna for US employees, covering hormone therapy, gender-affirming surgery, voice therapy, and blepharoplasty — part of the 7% of Cigna client companies offering this scope of coverage.

Pet Insurance

Pet insurance via Wagmo covering routine care, grooming, emergency, and cancer treatments, plus community discounts.

Employee Assistance Program

Confidential 24/7 EAP hotline with 3 free counseling sessions per issue, plus referrals for family support, legal advice, and fitness.

Wellness Programs

MongoDB Bloom delivers monthly holistic wellness initiatives covering stress, nutrition, sleep, and mindfulness, alongside virtual and on-site fitness classes, meditation sessions, and wellness workshops.

Fitness Stipend

Gympass membership available, plus on-site gym facilities and on-site fitness classes at hub offices.

Financial

401(k) / Retirement Plan

401(k) plan for US employees, with pension and retirement programs available across other regions.

Equity / RSUs

RSU grants with 4-year vesting: 25% annual cliff at year 1, then 6.25% quarterly through years 2-4.

Employee Stock Purchase Plan

ESPP allows contributions up to 15% of base salary with a 15% discount on the purchase price of stock.

Performance Bonus

Performance bonuses are offered as part of total compensation, with most employees receiving an annual bonus.

Time Off

Unlimited PTO

Flexible PTO policy applied globally and based on mutual trust between employee and manager; non-US regions have competitive time-off equivalents.

Paid Holidays

11 paid US holidays including New Year, MLK Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving (and the day after), Christmas Eve, and Christmas.

Sick Days

Paid sick time available separate from the flexible PTO program.

Flexible Schedule

Family & Care

Parental Leave

20 weeks of fully paid gender-neutral parental leave (birth, adoption, or foster) plus an additional 4 weeks of fully paid flexible work arrangement to ease return-to-work, after 1 year of tenure.

Fertility Benefits

Carrot covers IVF, genetic testing, egg freezing, donor eggs/sperm, surrogacy, and adoption with no infertility diagnosis required and no age, sexual orientation, gender identity, or marital status restrictions. Reimbursement of 90% of expenses up to $50,000 USD lifetime in the US (equivalent of $20,000 USD lifetime for non-US employees).

Adoption Leave

Adoptive parents receive the same 20 weeks of fully paid leave as birth parents under the gender-neutral parental leave policy, plus Carrot adoption financial assistance.

Professional Growth

Mentorship Program

Internal mentor and buddy program operating cross-departmentally, plus the MentorHER program for women in tech.

Learning & Development Budget

New-hire technical training across Atlas, Server, Drivers, and Cloud Services; on-demand professional skills development; regional GTM bootcamps; and leadership development programs for managers and emerging leaders.

Conference Attendance

Job training and conference attendance support, plus internal Lunch and Learns.

Culture & Perks

Employee Resource Groups

13 active ERGs: BEAM, Config.MDB (neurodiversity/disability), Green Team (sustainability), MDBWomen, MongoDB_API (AAPI), Queer Collective, Queeries, QueLatine, MDBWomen in Sales, UGT (underrepresented genders in tech), Veterans, Mindful at MongoDB, and Caregivers.

Charity Matching

Bright Funds platform offers access to 300,000+ vetted charities; MongoDB covers transaction fees on employee donations.

Employee Recognition Awards

Established employee awards program honoring contributions and impact.