Content Design Specialist

At Ten our goal is simple, to become the most trusted service business in the world. 

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.  

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? 

ROLE PURPOSE

As a Content Design Specialist at Ten Lifestyle Management Group, you are responsible for producing and refining high-quality content across a variety of formats and platforms. You manage the full content lifecycle - ideating, writing, editing, production, and optimising—to ensure our materials meet the highest editorial and brand standards. 

In addition to content creation, you will support the organisation, publishing, and ongoing management of content within Ten's digital platforms. You will apply content design principles to help structure information clearly, improve discoverability, and create intuitive member experiences across our digital channels.

Your role requires adaptability, ownership, and a forward-thinking approach to content creation. You embrace change management and the use of advanced tools, including AI, to improve efficiency and enhance output. You collaborate with internal teams, subject matter experts, and external partners to create compelling content that resonates with our audiences and supports our business objectives. 

RESPONSIBILITIES

• Research, write, and edit content spanning travel, dining, lifestyle, and partner promotions, as well as eCRM, events, guides and articles

• Support the Head of Content in identifying and recommending editorial direction for new projects. 

• Create and adapt content across multiple formats, including print, digital, audio, and video. 

• Organise, tag, publish, and maintain content within Ten's digital platforms, ensuring content is accurately categorised, easy to find and aligned to our member needs and journeys.

• Apply content design principles to structure information clearly, improve usability, and support engagement across member-facing digital experiences.

• Manage content publishing workflows across web, app, and other digital channels, ensuring content is presented accurately and effectively.

• Contribute to content governance activities, helping maintain content quality, consistency, metadata standards, and platform best practices.

• Execute quality control from end-to-end of the content process, ensuring quality, consistency, and adherence to editorial guidelines. 

• Model adoption of AI tools in production to ensure our processes remain relevant, up-to-date, and efficient.   

• Maintain a deep understanding of brand voice, ensuring all content is engaging, accurate, and on-message. 

• Monitor content performance, gather insights, and continuously optimise for impact and engagement. 

• Provide mentorship to junior team members, instilling Content team values and editorial excellence.  

Requirements

EXPERIENCE REQUIRED

At least six years of experience in professional content creation, content publishing, or digital content management.

Experience working within customer-facing digital platforms, e-commerce, travel, media, loyalty, membership, or similar environments is advantageous.

ROLE SPECIFIC COMPETENCIES

• Exceptional writing, editing, and proofreading skills with an eye for detail and clarity.

• Ability to produce multimedia content (written, audio, and video) using appropriate tools and AI-driven solutions. 
• Experience overseeing and managing taxonomies, metadata enrichment and user journeys

• Strong organisational and time management abilities, with the capacity to handle multiple projects. 

• Flexibility and resilience in adapting to evolving content needs and new technologies. 

• Accountability for content performance and engagement metrics, with an ability to identify and act on opportunities for improvement.
• Understanding of content discoverability, user journeys, and digital content best practices, with the ability to balance editorial quality and member experience.

• Proficiency in content management systems, including content publishing, metadata management, tagging, and content governance. Familiarity with AI-assisted content creation and optimisation tools.

• A collaborative mindset, with the ability to work effectively within a dynamic team and stakeholders across the broader business. 

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience
• Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Safe & secure offices in the Foreshore with complimentary off-street parking.

Join us and experience a workplace where you can truly thrive. Discover Ten Group

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”