Remote
US
$123K–$150K
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Senior Customer Success Manager
At CoLab, we help engineering teams bring life-changing products to the world years sooner. Our platform is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.
As a Senior Customer Success Manager, you will lead the post-sale customer journey for a portfolio of our largest Enterprise customer, with a focus on driving measurable business results, product adoption, long-term retention. You’ll partner closely with engineering and business stakeholders to align execution to customer goals, drive product adoption, and ensure CoLab becomes integral to customers’ workflows.
You’ll be part of a cross-functional account team, working closely with Customer Engineering Advisors to deliver technical enablement and collaborating with Sales partners to support retention and expansion. This is a growth-oriented role for someone who thrives in fast-paced, technical environments and has a proven track record of driving product adoption to influence long-term retention and satisfaction.
In-person customer engagement is a key part of this role’s success. On-site visits have consistently driven higher adoption, deeper relationships, and better business outcomes for our customers. We recognize personal travel constraints may arise and we expect Senior CSMs to proactively plan for and prioritize in-person opportunities.
Twice annually we bring together all CoLabers at our HQ in St. John’s, Newfoundland (typically in June and December), to participate in company Team Week.
Health Insurance
Dental Insurance
Mental Health Benefits
Fitness Stipend
401(k) Match
Stock Options
Unlimited PTO
Home Office Stipend
Company Offsites / Retreats
Parental Leave
Learning & Development Budget
Mentorship Program
Team Events & Social Budget
Employee Referral Bonus
Employee Recognition Awards
Most of CoLab's open roles are remote-tagged for Canada, with several also open to the United States and broader North America. CoLab also lists two Europe-remote roles (Industry Strategy Manager and Key Account Executive) and one hybrid role based in St. John's, NL or Toronto, ON.
CoLab's careers page highlights health and dental coverage with the employer paying up to 100% of premiums, RRSP and 401(k) matching, stock options, unlimited PTO, a mental health benefit up to $1,000 per year, a home office stipend up to $1,000, and parental, maternity, or adoption top-up to 80% for 15 weeks.
CoLab has raised $117.6M in total funding, including a $72M Series C in November 2025, giving it a stable base for continued hiring and growth.
CoLab is hiring across engineering (Mechanical Engineer, Forward Deployed Engineer, Senior Back End Developer, Senior Full Stack Developer), sales (Key Account Executive, Director of Sales, Major Account Director), customer success (Strategic CSM, Senior Implementation Specialist), and marketing (Senior Director Growth Marketing, Senior Product Marketing Manager).
CoLab runs a CoLaborator of the Week program, announced by the CEO at the company-wide weekly meeting with a gift card, alongside quarterly performance reviews and a referral bonus of $750 to $9,000.
