Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
This role is fully remote, offering you flexibility to work from anywhere within the UK.
Your new role
As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers.
Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations.
Olo is Remote-First, and every listing is restricted to a specific country; none is open worldwide. Roles are posted for Belfast and Northern Ireland, the United Kingdom more broadly, Lithuania, and the United States. Northern Ireland postings say the role is fully remote with flexibility to work from anywhere within NI, UK postings say anywhere within the UK, and US postings say you can work remotely from anywhere in the U.S. or from Olo's headquarters in New York City.
How much time off does Olo give?
Olo's careers page describes a generous 30+ days of time off, made up of 20 days PTO, 4 quarterly mental health days, bimonthly half-day summer Fridays, volunteer time off, and a company holiday break. Ten dedicated sick days sit on top of that figure. US job postings add that the holiday break is 11 holidays plus a year-end closure. Parental leave is a 12 week plan.
Does Olo publish salary ranges in its job postings?
Only for US roles. Both US postings carry an explicit annual range in the description body, for example $161,000 to $220,000 for a Staff Security Engineer, while the UK and Northern Ireland postings carry no figure at all. That pattern is consistent with US pay-transparency law compliance rather than a company-wide disclosure policy, and Olo publishes no global pay bands or public level ladder.
What does the Belfast hub mean for engineers?
Olo's Belfast postings say: "While our roots are in NYC, we are intentionally investing in Belfast and Northern Ireland as a key hub, with an established leadership presence, a local team, and community for the long term." Belfast is the largest single location among Olo's current openings, and those roles are fully remote within Northern Ireland.
What kinds of roles is Olo hiring for right now?
Olo's current openings are concentrated entirely in engineering: development, engineering leadership, and security. There are no sales, support, marketing, or general and administrative roles posted. On-call participation is a stated requirement on the Belfast engineering postings and on the US security role.
Does Olo do anything on volunteering or giving?
Yes, through a program called Olo for Good. Each team member gets eight paid hours a year to volunteer at an eligible nonprofit, and Olo matches employee donations up to $500 per person per year. The company has joined Pledge 1%, committing 1% of its time, products, and equity, and says the grant cycle has awarded more than $9 million to nonprofits since the program launched in 2021.
