Senior Data Analyst, RevOps

Your Mission

As a Senior Data Analyst focused on RevOps, you will play a vital role in an environment where innovation meets collaboration. This is a technical role that is heavily focused on customer retention and expansion. You will support the pre and post-sale motion across account management, customer success, and revenue operations to ensure Engine’s continued growth and customer satisfaction.

Data is a core competency of Engine, and your mission is to ensure we leverage our data assets to track customer health, manage renewal risk, and identify expansion revenue opportunities. You will work cross-functionally to get the right data to the right teams, directly influencing the trajectory of the business through actionable insights and repeatable reporting workflows.

Here’s what you’ll do

• Sales Support: Support the pre and post-sales motion across account management, customer success, and RevOps to drive business value.
• Revenue Tracking: Track and report on critical post-sales metrics, including customer health, renewal risk, and expansion revenue.
• Cross-Functional Collaboration: Partner with stakeholders across account management, customer success, and RevOps to lead metrics definition, reporting, and analyses.
• Insight Generation: Lead key analytics projects and derive actionable insights to drive better retention and expansion performance.
• Data Pipeline Development: Build and maintain repeatable reporting workflows and data pipelines to track relevant product and business metrics.
• Dashboard Management: Manage the company’s business intelligence reporting dashboards to provide visibility into customer health and revenue trends.

Here’s what we’re looking for

• Experience: 5+ years of relevant work experience as a Data or Business Analyst with a track record of manipulating and extracting value from datasets.
• Technical Skills: Expert proficiency in SQL and experience with Looker/Tableau and Excel/Sheets.
• RevOps Domain Knowledge: Familiarity with key post-sales metrics such as NRR, GRR, churn, expansion rate, health scores, and time-to-value.
• Salesforce Expertise: Experience working with Salesforce, specifically account objects and renewal tracking.
• Education: Bachelor’s degree in Data, Economics, Statistics, Operations Research, or a related quantitative field.
• Communication: Excellent communication skills with the ability to distill complex issues and analyses for both technical and non-technical audiences.
• Bonus: Exposure to Customer Success (CS) platforms like Gainsight or Totango is a plus.
• Mindset: Process-oriented self-starter with a bias for action and an obsession for rigorous work.