Senior Director - Digital Workplace

Senior Director - Digital Workplace

The Senior Director - Digital Workplace will lead the growth, development, and delivery of 3Cloud’s Digital Workplace capability. This leader will be responsible for building an integrated portfolio spanning Microsoft 365, Copilot, collaboration, endpoint management, workplace security, employee experience, adoption, automation, and managed workplace services.

The Senior Director will help clients modernize how employees work by connecting technology implementation with security, governance, organizational change, experience design, and measurable business adoption. The role will work closely with 3Cloud sales and service-line leaders, Microsoft, and Cognizant account and delivery teams to identify opportunities, shape solutions, and convert demand into sustained revenue growth.

This individual will serve as both a market-facing practice leader and a trusted advisor to senior client executives. The successful candidate will bring deep Microsoft Digital Work expertise, strong consulting and commercial skills, and a demonstrated ability to build offerings, lead complex transformations, and scale high-performing teams. This role reports to the 3Cloud CTI (Cloud Technology Insights) leader.

Responsibilities

Growth and Market Development

· Define and execute the growth strategy for the Digital Workplace practice.

· Build a qualified pipeline that supports bookings, revenue, margin, and pull-through objectives.

· Partner with Microsoft, Cognizant, and Sales teams to identify and shape strategic workplace transformation opportunities.

· Develop trusted relationships with executive stakeholders, including CIOs, HR leaders, CISOs, and business executives.

· Position Digital Workplace as a strategic business transformation capability that improves employee experience, productivity, collaboration, and adoption.

Offering and Solution Leadership

· Develop and evolve a portfolio of repeatable Digital Workplace offerings, methodologies, accelerators, and implementation frameworks.

· Lead complex solutioning efforts, including discovery, assessments, executive workshops, proposals, pricing, and contracting.

· Ensure solutions integrate Microsoft technologies with governance, security, organizational change, employee experience, and adoption.

· Translate Microsoft's product roadmap, Copilot innovations, AI capabilities, and market trends into differentiated services and client value.

Delivery and Client Success

· Provide executive oversight for strategic and high-risk Digital Workplace engagements.

· Establish standards for delivery quality, governance, security, adoption, and business value realization.

· Partner with delivery leadership to ensure engagements achieve client outcomes, financial objectives, and contractual commitments.

· Capture reusable assets, implementation patterns, client references, and success stories to improve future delivery.

Practice and Talent Leadership

· Build, develop, and lead a high-performing team of workplace architects, consultants, engineers, adoption specialists, and delivery leaders.

· Define organizational structure, competencies, career paths, and succession plans.

· Foster a culture of accountability, collaboration, innovation, and client-centric consulting.

· Partner with Organizational Change Management, Experience Design, Security, Cloud, AI, and Advisory teams to deliver integrated client solutions.

· Balance onshore, offshore, partner, and managed delivery capacity to support scalable growth.

Financial and Operational Accountability

· Own pipeline, bookings, revenue, gross margin, utilization, managed-services growth, and capability performance.

· Develop annual operating plans, investment priorities, hiring strategies, and capacity forecasts.

· Monitor business performance, market demand, offering adoption, profitability, and delivery health.

· Provide executive reporting and strategic recommendations to senior leadership.

Requirements

· 15+ years of experience in Digital Workplace, Microsoft 365, enterprise collaboration, consulting, systems integration, or related fields.

· 8+ years in formal, progressive leadership roles in consulting, architecture, engineering, or professional services organizations.

· Demonstrated success building or scaling Digital Workplace, Microsoft 365, collaboration, or employee experience capabilities.

· Deep expertise in Microsoft 365, Teams, SharePoint, OneDrive, Intune, Entra, Windows, and modern workplace technologies.

· Experience leading enterprise workplace transformation, collaboration, or Microsoft 365 modernization initiatives.

· Proven success developing and selling consulting services while owning or influencing pipeline, bookings, and revenue.

· Strong executive communication and client advisory skills with the ability to connect technology investments to measurable business outcomes.

· Experience leading multidisciplinary consulting teams within a matrixed organization.

· Bachelor's degree or equivalent professional experience.

Preferred Qualifications

· Experience working within the Microsoft partner ecosystem.

· Experience partnering with a global systems integrator or large enterprise account organization.

· Experience with Microsoft 365 Copilot, Copilot Studio, Viva, Power Platform, and workplace analytics.

· Knowledge of Microsoft security, compliance, identity, and data-governance capabilities.

· Experience developing managed workplace or end-user support services.

· Relevant Microsoft Digital Work, security, adoption, or architecture certifications.

· Experience integrating workplace transformation with OCM, Experience Design, and AI capabilities.

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas.