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Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!
At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.
The Senior Director, Experience Design leads the Experience Design capability within 3Cloud Advisory and is accountable for building a differentiated, commercially successful practice that helps clients design better customer, employee, and digital experiences.
This role connects human-centered insight with business strategy, operating-model transformation, organizational change, product strategy, and technology delivery. The Senior Director will advise senior executives, shape complex transformation opportunities, develop scalable Experience Design offerings, and lead multidisciplinary teams across research, experience strategy, service design, product design, and adoption.
The role operates across Advisory and 3Cloud’s technology service lines, ensuring experience considerations are embedded from initial strategy through solution design, implementation, adoption, and value realization. The Senior Director will partner closely with Business Advisory Services, Digital and Technology Transformation, Organizational Change Management, Data & AI, Cloud Platforms, Modern Workplace, Application Innovation, Sales, Architecture, and Delivery.
The successful candidate will combine the executive presence of a strategic advisor, the craft expertise of an experienced design leader, and the commercial discipline required to grow and operate a consulting capability.
· Define the vision and growth strategy for Experience Design.
· Build differentiated offerings, methodologies, accelerators, and IP.
· Establish quality standards and reusable delivery methods.
· Position Experience Design within 3Cloud's Advisory portfolio.
· Incorporate AI and emerging technologies into design approaches.
· Advise executives on experience-led business and technology transformation.
· Lead discovery workshops and executive strategy sessions.
· Connect experience strategy to business strategy, operating models, organizational change, and technology delivery.
· Partner across Advisory, Architecture, Engineering, and Delivery to ensure successful implementation.
· Build trusted executive relationships that create long-term client value.
· Drive pipeline, bookings, and revenue growth.
· Shape strategic pursuits and executive presentations.
· Convert advisory engagements into implementation opportunities.
· Improve solution differentiation and win rates.
· Recruit, coach, and develop Experience Design consultants.
· Establish competencies, career paths, and staffing approaches.
· Build a collaborative, high-performing consulting culture.
· Balance utilization, capability investment, and business growth.
· Foster knowledge sharing and continuous improvement.
· Provide executive oversight for strategic engagements.
· Ensure delivery quality, governance, and client satisfaction.
· Manage portfolio performance and delivery risk.
· Capture reusable assets and lessons learned.
· Represent 3Cloud externally through thought leadership and executive forums.
· Develop market perspectives on experience-led transformation.
· Strengthen 3Cloud's brand and strategic partnerships.
· 15+ years in Experience Design, CX, Product Design, Service Design, or Management Consulting.
· Proven leadership of consulting teams or transformation practices.
· Executive advisory experience with C-suite clients.
· Experience shaping and selling consulting engagements.
· Strong commercial, consulting, and communication skills.
· Experience connecting design, technology, and business transformation.
· Ability to influence across a matrixed organization.
· Travel up to 50%.
· Experience working within the Microsoft partner ecosystem.
· Experience within a global consulting, digital agency, product, or technology-services organization.
· Experience designing AI-enabled products, services, employee experiences, or customer interactions.
· Established market presence through speaking, publishing, industry participation, awards, or recognized thought leadership.
Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.
At this time, we cannot sponsor applicants for work visas.
This Job Posting will expire on Monday, August 17th, 2026.
Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Assistance Program
Fitness Stipend
401(k) / Retirement Plan
401(k) Match
Performance Bonus
Pay Transparency
PTO / Vacation
Paid Holidays
Sick Days
Home Office Stipend
Company Equipment
Parental Leave
Mentorship Program
Defined Career Pathways
Learning & Development Budget
Conference Attendance
Team Events & Social Budget
3Cloud is Remote-First and takes a virtual-first approach to work, so day-to-day work happens remotely rather than in an office. The company keeps a headquarters in Downers Grove, Illinois, but its open roles are all advertised as remote.
Yes. 3Cloud uses a geo-based compensation approach and publishes a salary band on each job posting. Final base pay depends on skills, education, experience, and geographic location, and postings also list a performance bonus.
Highlights include a home office stipend and company-provided equipment for a remote setup, a 401(k) with company match, mental health benefits alongside an Employee Assistance Program, a fitness stipend, and a learning and development budget that covers conference attendance.
3Cloud offers defined career pathways and a formal mentorship program, and it runs internal communities dedicated to mentorship and knowledge-sharing across the company.
3Cloud works exclusively on Microsoft Azure, so it fits people who want to specialize deeply in the Azure ecosystem across data and AI, app innovation, and cloud platform rather than spread across multiple clouds. The team organizes around three core values: Growth, Client Success, and Winning Together.
