Senior Engineering Manager Twilio’s Conversational Agents

Health Insurance

Twilio offers comprehensive medical coverage, with US employees choosing between Aetna PPO, Aetna HDHP, or Kaiser plans. Offerings vary by location.

Dental Insurance

Dental coverage is offered alongside medical and vision as part of Twilio's core insurance package. Offerings vary by location.

Vision Insurance

Vision coverage is offered alongside medical and dental as part of Twilio's core insurance package. Offerings vary by location.

Disability Insurance

Short-term disability pays 100% of salary for up to 12 weeks, and long-term disability covers 66.67% of salary. Coverage terms vary by location.

Life Insurance

Company-paid life insurance and accidental death & dismemberment cover are each set at 2x salary, capped at $500,000. Supplemental life insurance is also available.

Mental Health Benefits

Mental health programs for employees and their families, plus up to $50/month wellness reimbursement. Session counts not published.

Health Savings Account (HSA)

A Health Savings Account is available to US employees enrolled in the high-deductible health plan. This is a US-specific benefit and is not offered in Twilio's other hiring countries.

Flexible Spending Account (FSA)

A Flexible Spending Account for pre-tax healthcare and dependent care expenses is available to US employees. This is a US-specific benefit.

Pet Insurance

Employees receive a 5% discount on pet insurance.

Fitness Stipend

A gym and wellness reimbursement of $50 a month, roughly $600 a year, covers gym memberships, yoga, meditation, and similar activities. Twilio also offers fitness class options for employees and their families.

Employee Assistance Program

An Employee Assistance Program gives employees confidential counseling and support services.

401(k) / Retirement Plan

US employees get a 401(k) retirement account with both traditional and Roth options, named in the standard benefits clause of every US job posting. Retirement provision outside the US follows local equivalents.

401(k) Match

Twilio matches 50% of the first 6% of base salary contributed to the 401(k), worth roughly $3,600 a year. The match applies to the US plan.

Equity / RSUs

Twilio grants RSUs on a four-year vest, typically 25% at year one then 6.25% quarterly. Roles are noted as eligible to participate in the equity plan.

Unlimited PTO

Twilio operates an unlimited time-off policy, described as taking as much time as you want provided work commitments are met. Twilio's own careers copy frames it as generous time off, and allowances vary by location.

Unlimited Sick Days

Sick time at Twilio is uncapped, and paid sick time is named in the standard benefits clause of job postings.

Company Shutdown Days

Twilio schedules company-wide breaks where the whole organization pauses together, named on both the culture page and the Open Work model.

Home Office Stipend

A one-time remote work stipend for home office setup as part of Twilio's Open Work model.

Company Offsites / Retreats

Every employee has a budget to meet their team in person for team and functional off-sites, part of the Connection pillar of Open Work. Twilio also runs local in-person hub events in cities with large employee populations.

Parental Leave

Paid leave for maternity, paternity, adoption, and family medical care, plus financial assistance for adoption and fertility-related expenses.

Adoption Leave

Adoption leave is paid, and Twilio adds financial assistance toward adoption expenses.

Fertility Benefits

Financial assistance for adoption and fertility-related expenses is offered as part of an inclusive family-forming benefit. Twilio does not publish coverage limits.

Caregiver Policy

Book Stipend

Employees receive $30 a month toward e-books for continued learning.

Learning & Development Budget

Twilio funds learning and development including job training, with a monthly e-book stipend and access to professional coaching through Bravely.

Mentorship Program

Twilio provides professional coaching through the Bravely platform for career development.

Defined Career Pathways

Twilio offers customized development tracks for employee progression.

Volunteer Time Off

Twilio gives every employee 20 hours of paid volunteer time each year, supporting the Twilio.org social impact program.

Charity Matching

Twilio matches employee charitable donations dollar for dollar up to $500.

Employee Resource Groups

Twilio Together governs employee-led ERGs that support communities typically underrepresented in tech, alongside location-based hubs and social channels.

Employee Recognition Awards