Remote
US
💻Engineering
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Important: 1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
The IT Support team helps employees get the technology they need to do their best work. As a Sr. IT Support Engineer, you’ll combine hands-on troubleshooting with artificial intelligence (AI), automation, and better support workflows to resolve complex issues and improve the employee technology experience. Your work will help make support faster, more reliable, and easier to use while reducing recurring problems across the organization.
Reporting to the Team Lead, IT Support, this role is based in the United States and works with teams across multiple time zones.
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
This is a remote opportunity within the US.
• Bring 5+ years of experience in internal information technology (IT) support, workplace technology, IT operations, or a related field.
• Troubleshoot complex issues across identity and access, devices, software, software as a service (SaaS), and workplace applications.
• Use ticketing systems, knowledge bases, service catalogs, and support workflows to manage and improve employee support.
• Build or improve workflow automations using tools such as Console, Workato, Tines, or similar platforms.
• Apply AI tools to investigate issues, create knowledge, improve support, or automate routine work while recognizing when human review is needed.
• Use support metrics such as resolution quality, time to resolution, repeat demand, self-service completion, and employee feedback to evaluate improvements.
• Communicate technical issues clearly, collaborate effectively across teams, and provide thoughtful support during sensitive or ambiguous situations.
• Experience with basic scripting, application programming interfaces (APIs), or technical integrations.
• Experience with identity and access management, endpoint management, or service-management administration.
• Experience supporting distributed teams across multiple time zones.
• Own complex, ambiguous, or sensitive employee technology issues through resolution, coordinating with Identity, Endpoint, Security, Infrastructure, and Enterprise Systems teams when needed.
• Participate in a regular support queue rotation while maintaining dedicated time for service improvements.
• Build and maintain AI-assisted playbooks, automations, triage workflows, knowledge resources, and self-service experiences.
• Improve onboarding, access, device, and software support workflows.
• Identify recurring support problems and create durable improvements to the process, workflow, or service behind them.
• Establish baselines and measure the impact of support improvements, including resolution quality, time to resolution, repeat demand, automation success, and employee experience.
• Help teammates adopt effective support practices and make sound decisions about automation, human review, specialist escalation, verification, approval, access, and privacy controls.
USA-based roles only: The annual base salary for this role is between $109,000 USD and $153,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
Important: 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Benefits
Flexible Spending Account (FSA)
Life Insurance
Disability Insurance
Employee Assistance Program
Wellness Programs
Fitness Stipend
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Performance Bonus
PTO / Vacation
Sick Days
Paid Holidays
Bereavement Leave
Home Office Stipend
Company Offsites / Retreats
Parental Leave
Learning & Development Budget
Conference Attendance
Defined Career Pathways
Mentorship Program
Employee Referral Bonus
Volunteer Time Off
Charity Matching
Employee Recognition Awards
Yes. 1Password has been remote-first since it was founded in 2005, with a workforce distributed across five countries. Most of the team works remotely and comes together at key moments — annual department offsites, team meetings, and industry events — for intentional in-person collaboration. A subset of go-to-market roles are hired as in-person hybrid in Toronto or Austin and are flagged as such on the job posting.
1Password's team is distributed across five countries, with publicly listed hiring in the United States, Canada, the United Kingdom, and Germany. Remote work here means working from your home country, so eligibility is tied to where you're based rather than open worldwide — check the individual job posting for the countries it's open to.
Compensation is geo-based, and 1Password publishes the salary band in every job posting in local currency (for example USD, CAD, GBP, or EUR). Most employees also receive an RSU equity grant that vests over four years with a one-year cliff, plus retirement matching (401(k) in the US, RRSP in Canada) with immediate enrollment.
Benefits include comprehensive medical, dental, and vision coverage with day-one participation, mental health support, 16 weeks of parental leave, generous PTO with quarterly company-wide wellness days, a home-office spending account, a learning-and-development budget with access to 1Password University, and a complimentary 1Password family account for every employee.
1Password's hiring methodology is grounded in its Behaviors for Success. Every stage — from role design and sourcing through interviews, selection, and onboarding — is designed to show you what success in the role looks like and how you'll drive impact. Leadership is candid that the pace is fast and standards are high, so expect a process that digs into how you work, not just what you've done.
1Password suits people who value candor, thrive at a fast pace with high standards, and treat AI fluency as a core skill rather than an afterthought. The culture is anchored by three values — keep it simple, lead with honesty, and put people first — and invests in belonging through eight employee-led communities and the 1Password for Good grant program. Leadership says plainly that it's "not for everyone," which helps candidates self-select honestly.
Pay Transparency
Flexible Schedule
Employee Resource Groups
Team Events & Social Budget
Employee Product Discount
