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You work with the .NET stack, love diving deep into tricky technical problems, and enjoy helping developers. You want to advocate for users’ interests and improve the developer tools so many developers use daily.
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
ReSharper enhances Visual Studio with advanced code inspections, refactorings, and navigation, while Rider and our .NET tools help developers build software across platforms. As software development evolves, especially with generative AI, our users run into complex technical challenges that require deep investigation.
This role exists to bridge the gap between our users and our product teams. You won't just answer tickets; you'll get to the root of complex bugs and help turn what you find into fixes and features. Working closely with developers, QA engineers, and marketing, you’ll take ownership of technical issues, advocate for user needs, and help keep our developer community thriving.
Success in this role means being a technical expert our users trust and a key partner to our development teams. You’ll consistently get to the root cause of complex technical issues, turning user feedback into actionable product improvements. You’ll leave our support resources better than you found them.
Why join JetBrains?
*Some benefits may vary depending on location.
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Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Benefits
Fitness Stipend
401(k) / Retirement Plan
Performance Bonus
Relocation Assistance
Commuter Benefits
PTO / Vacation
Sick Days
Paid Holidays
Flexible Schedule
WFA Allowance (Days/Year)
Meal Stipend
Company Equipment
Caregiver Policy
Parental Leave
Learning & Development Budget
Conference Attendance
Defined Career Pathways
Free Snacks & Drinks
Team Events & Social Budget
Employee Resource Groups
JetBrains runs a Flexible Hybrid model, so most roles are tied to one of its 15 offices across Europe (including Amsterdam, Prague, Munich, Berlin, Belgrade, Warsaw, Madrid, London, and Cyprus), the Americas (Foster City, Marlton, and Waltham), and Shanghai. Even roles posted as remote are usually locked to a specific country, so check the location listed on a job before applying.
No. JetBrains hires across engineering, design, UX research, marketing, sales, and operations, and its careers page is explicit that you do not have to write code to be a match. Every hire, technical or not, is asked to complete a test assignment, which is how the team sees the actual skills a role needs in action.
Alongside hybrid flexibility and up to 30 days a year working abroad, JetBrains provides in-office meals, snacks, and drinks, a gym subsidy, a learning and development budget for conferences, books, and courses, and a top-spec equipment setup. Health, dental, vision, mental-health support, pension, and parental leave are included, though the exact coverage depends on the country you are based in.
It runs in stages: an application with a CV and short cover letter, an application review, a recruiter call, and a team interview. You are then given a test assignment, for any role and not just engineering, which can usually be done from home. Potential teammates review it, followed by a final interview and a reference check with three contacts before a decision is made.
JetBrains looks for people who raise the standard around them, care about why the work matters, and are comfortable owning decisions without close supervision. Having stayed private and profitable for more than two decades, the company builds without short-term external pressure, so it suits people who want the space to take their time and get things right rather than chase quarterly targets.
